Cynthia Kussman
Los Angeles,CA
Summary
Call Center Team Lead familiar with handling calls in busy, high-volume environment by applying advanced listening, communication and problem-solving skills to diverse patient concerns and schedule appointments. Excellent trainer and coach with 15 years years of related experience.
Overview
15
15
years of professional experience
Work History
Call Center Lead
Congress Orthopedics
10.2008 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns.
- Streamlined call center operations for improved productivity and reduced wait times.
- Boosted team morale with regular feedback sessions and employee recognition programs.
- Delivered consistent high-quality service by closely monitoring team performance metrics.
- Collaborated with other departments to address common patient issues, streamlining processes for faster resolution times.
Education
Medical Assisting - Medical Assisting
Glendale Career College
Glendale, CA04.2007
Skills
- Customer Service
- Team Leadership
- Multitasking
- Call Monitoring
- Decision Making
Timeline
Call Center Lead
Congress Orthopedics
10.2008 - Current
Medical Assisting - Medical Assisting
Glendale Career College
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