Cynthia Kwarula
Springfield,MA
Summary
Enthusiastic to work for a company with more diversity and demands that will allow growth and push new profession growth and knowledge to the top. Hardworking and passionate job seeker. Eager to secure a position that will allow new experiences.
Overview
14
14
years of professional experience
Work History
Care Advisor
Highland Valley Elder Services
07.2022 - Current
- Enhanced patient satisfaction by providing personalized care and attentive support.
- Implemented care plans for improved patient outcomes and overall health.
- Coordinated with healthcare professionals to ensure seamless delivery of services.
- Improved patient well-being with compassionate communication and empathetic listening skills.
- Conducted comprehensive assessments, identifying individual needs and resources for optimal care.
- Facilitated timely access to appropriate services, reducing hospitalizations and emergency room visits.
Home Health Aide
EXCELSURE HOMES HEALTHCARE LLC
04.2020 - 12.2022
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted with end-of-life care.
Care Giver
Pathlight Group
01.2017 - 08.2022
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
Outpatient Therapist (FFS)
BHN Center for Children and Family
01.2017 - 01.2022
- Enhanced client well-being by developing personalized treatment plans and providing individual, group, and family therapy.
- Improved patient outcomes through the implementation of evidence-based therapeutic interventions tailored to each client''s needs.
- Strengthened communication between patients, families, and medical professionals by collaborating with multidisciplinary teams for comprehensive care.
- Increased client satisfaction rates with empathetic counseling approaches that fostered trust and rapport in therapeutic relationships.
- Streamlined documentation processes while maintaining HIPAA compliance, ensuring accurate and timely record management.
- Promoted a culture of continuous improvement through participation in ongoing professional development opportunities, advancing knowledge in the latest therapeutic techniques.
- Conducted thorough assessments for new patients, identifying appropriate diagnoses and developing targeted treatment goals.
- Created a safe space for open dialogue during sessions that encouraged clients to share their experiences freely without fear of judgment or stigma.
- Documented client progress in confidential files.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Relief Counselor
Gandara Center
01.2018 - 01.2020
- Improved client well-being by providing emotional support and crisis intervention when necessary.
- Assisted clients in developing coping skills by implementing therapeutic activities and strategies.
- Maintained a safe and supportive environment for clients by closely monitoring their needs and behavior.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual client needs.
- Provided ongoing case management services, including referral coordination and follow-up, ensuring continuity of care.
- Documented all interactions accurately and confidentially in accordance with professional standards and regulatory requirements.
- Engaged clients in conversation to determine feelings and apprehensions.
Residential Counselor/Relief
Pathlight
01.2017 - 01.2019
- Actively provide a safe and secure environment for individuals ranging in age from 40-70 in a residential facility for developmental and brain injury residents
- Approach crisis situations with initiative.
Care Giver
Servicenet Inc Northhampton
01.2014 - 12.2018
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Case Worker
Key Program
01.2016 - 01.2017
- Actively provide a safe and secure environment for individuals ranging in age from 7-17 in a program
- Approach crisis situations with initiative
- Help clients cope with their problems.
Cleaner
Anderson Cleaning Corporation
01.2015 - 12.2016
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Art Therapy/Mental Health Counseling Experience (INTERNSHIP)
Behavioral Health Network/Carson Center
01.2015 - 01.2016
- Work individually with clients using art to encourage self-expression
- Teach clients basic skills necessary to engage in creative arts
- Confer with allied professionals about the goals and objectives for each client
- Develop and implement activities for creative art groups
- Evaluate client's responses to creative art therapies through observation and interviews
- Maintain records of therapeutic activities and client progress.
Practicum Intern
Art Connection Studio
03.2015 - 08.2015
- Assisted and appraised client's art projects and recovery progress
- Instructed individuals and groups in use of various art materials, including paint and clay.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
Gallery Sitter
Panepinto Galleries
01.2012 - 01.2015
- Hosted and welcomed visitors; provided helpful information, assisted in answering questions about the art
- Worked in the reception; performed applied duties upon request.
Volunteer
Springfield College – Humanics In Action Day
03.2014 - 08.2014
- Indoor and outdoor cleaning - participated in Springfield College and City of Springfield partnership for neighborhood revitalization and clean up.
Photography Internship
Pro - Arts Internship
01.2013 - 01.2014
- Photographed events including art shows, poetry slams, and charity events
- Handled logistics and event arrangements for Sustainable Jersey City
- Pre-edited and edited images as needed for use for websites
- Completed artwork with guests during events.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
Soup Kitchen Volunteer
SAINT PETERS UNIVERSITY
01.2010 - 01.2014
- Served food to underprivileged
- Renewed and cleaned old/used furniture
- Aided in preparation for community service.
Volunteer
Soup Kitchen
01.2010 - 01.2014
- Distributed food, clothing, and toiletries to the homeless population.
- Assisted with special events and programs.
Photography Internship
Saint Peters University
09.2013 - 12.2013
- Photographed school architecture & school events for use in catalogs, magazines, and presentations
- Periodically met with Dean and the fellow students to identify future photography work for the college.
- Coordinated interdisciplinary events such as conferences or guest lectures that showcased the expertise of both internal and external scholars.
House Keeping
Great Wolf Lodge Water Park
01.2013 - 10.2013
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Hurricane Sandy Volunteer
Hurricane Sandy Volunteer
10.2012 - 12.2012
- Helped restore neighborhoods by cleaning.
- Assisted with special events and programs.
Education
Master of Science in Art Therapy/Mental Counseling - Art Therapy/ Mental Health Counseling
Springfield College
Springfield, MA05.2016
Bachelor of Art in Graphic Design - Photography
Saint Peters College
Jersey City, NJ05.2014
Skills
- Motivational Interviewing
- Care Coordination
- Appointment Scheduling
- Customer Service
- Goal Setting
- Performance Improvement
- Verbal and written communication
- Care Planning
- Organizational Skills
- Patient Assessment
- Documenting and Recording Information
- Teamwork and Collaboration
- Professional Demeanor
- Housekeeping
- Cleaning and sanitizing
- Sanitation Practices
Photography Experience
- Pro - Arts Internship, Jersey City, NJ, Photography Internship, 2013 - 2014, Photographed events including art shows, poetry slams, and charity events, Handled logistics and event arrangements for Sustainable Jersey City, Pre-edited and edited images as needed for use for websites, Completed artwork with guests during events
- Saint Peters University, Jersey City, NJ, Photography Internship, office of the Dean, Fall 2013, Photographed school architecture & school events for use in catalogs, magazines and presentations, Periodically met with Dean and the fellow students to identify future photography work for the college
- Panepinto Galleries, Jersey City, NJ, Gallery Sitter, 2012 - 2015, Hosted and welcomed visitor; provided helpful Information, assisted in answering questions about the art, Worked in the reception; performed applied duties upon request
Leadership Community Volunteer Experience
- Springfield College – Humanics in Action Day, Springfield, MA, Summer 2014, Indoor and outdoor cleaning - participated in Springfield College and City of Springfield partnership for neighborhood revitalization and clean up
- Saint Peters University, 2010 – 2014, Soup Kitchen volunteer, Served food to underprivileged, Renewed and clean old/used Furniture, Aided in preparation for a community service
- Volunteer, 2010-2014, Distributed food, clothing, and toiletries to the homeless population
- Hurricane Sandy Volunteer, 2012, Helped restore neighborhoods by cleaning
Additional Skillsets Certifications
- Art experience
- Photo>Media/Techniques
- Ability to serve as a companion for individuals of all backgrounds
- Creative and willing to learn
- CPR/First Aid and Med Certified
Research
Springfield College, Springfield, MA, 2015-2016
Timeline
Care Advisor
Highland Valley Elder Services
07.2022 - Current
Home Health Aide
EXCELSURE HOMES HEALTHCARE LLC
04.2020 - 12.2022
Relief Counselor
Gandara Center
01.2018 - 01.2020
Care Giver
Pathlight Group
01.2017 - 08.2022
Outpatient Therapist (FFS)
BHN Center for Children and Family
01.2017 - 01.2022
Residential Counselor/Relief
Pathlight
01.2017 - 01.2019
Case Worker
Key Program
01.2016 - 01.2017
Practicum Intern
Art Connection Studio
03.2015 - 08.2015
Cleaner
Anderson Cleaning Corporation
01.2015 - 12.2016
Art Therapy/Mental Health Counseling Experience (INTERNSHIP)
Behavioral Health Network/Carson Center
01.2015 - 01.2016
Volunteer
Springfield College – Humanics In Action Day
03.2014 - 08.2014
Care Giver
Servicenet Inc Northhampton
01.2014 - 12.2018
Photography Internship
Saint Peters University
09.2013 - 12.2013
House Keeping
Great Wolf Lodge Water Park
01.2013 - 10.2013
Photography Internship
Pro - Arts Internship
01.2013 - 01.2014
Hurricane Sandy Volunteer
Hurricane Sandy Volunteer
10.2012 - 12.2012
Gallery Sitter
Panepinto Galleries
01.2012 - 01.2015
Soup Kitchen Volunteer
SAINT PETERS UNIVERSITY
01.2010 - 01.2014
Volunteer
Soup Kitchen
01.2010 - 01.2014
Master of Science in Art Therapy/Mental Counseling - Art Therapy/ Mental Health Counseling
Springfield College
Bachelor of Art in Graphic Design - Photography
Saint Peters College
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