Cynthia Kwarula
Highland Valley Elder Services
Springfield,MA
14
years of professional experience
Enthusiastic to work for a company with more diversity and demands that will allow growth and push new profession growth and knowledge to the top. Hardworking and passionate job seeker. Eager to secure a position that will allow new experiences.
Work History
Care Advisor
4 Years 3 Months- Enhanced patient satisfaction by providing personalized care and attentive support.
- Implemented care plans for improved patient outcomes and overall health.
- Coordinated with healthcare professionals to ensure seamless delivery of services.
- Improved patient well-being with compassionate communication and empathetic listening skills.
- Conducted comprehensive assessments, identifying individual needs and resources for optimal care.
- Facilitated timely access to appropriate services, reducing hospitalizations and emergency room visits.
Home Health Aide
2 Years 8 Months- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted with end-of-life care.
Care Giver
5 Years 7 Months- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
Outpatient Therapist (FFS)
5 Years- Enhanced client well-being by developing personalized treatment plans and providing individual, group, and family therapy.
- Improved patient outcomes through the implementation of evidence-based therapeutic interventions tailored to each client''s needs.
- Strengthened communication between patients, families, and medical professionals by collaborating with multidisciplinary teams for comprehensive care.
- Increased client satisfaction rates with empathetic counseling approaches that fostered trust and rapport in therapeutic relationships.
- Streamlined documentation processes while maintaining HIPAA compliance, ensuring accurate and timely record management.
- Promoted a culture of continuous improvement through participation in ongoing professional development opportunities, advancing knowledge in the latest therapeutic techniques.
- Conducted thorough assessments for new patients, identifying appropriate diagnoses and developing targeted treatment goals.
- Created a safe space for open dialogue during sessions that encouraged clients to share their experiences freely without fear of judgment or stigma.
- Documented client progress in confidential files.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Relief Counselor
2 Years- Improved client well-being by providing emotional support and crisis intervention when necessary.
- Assisted clients in developing coping skills by implementing therapeutic activities and strategies.
- Maintained a safe and supportive environment for clients by closely monitoring their needs and behavior.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual client needs.
- Provided ongoing case management services, including referral coordination and follow-up, ensuring continuity of care.
- Documented all interactions accurately and confidentially in accordance with professional standards and regulatory requirements.
- Engaged clients in conversation to determine feelings and apprehensions.
Residential Counselor/Relief
2 Years- Actively provide a safe and secure environment for individuals ranging in age from 40-70 in a residential facility for developmental and brain injury residents
- Approach crisis situations with initiative.
Care Giver
4 Years 11 Months- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Case Worker
1 Year- Actively provide a safe and secure environment for individuals ranging in age from 7-17 in a program
- Approach crisis situations with initiative
- Help clients cope with their problems.
Cleaner
1 Year 11 Months- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Art Therapy/Mental Health Counseling Experience (INTERNSHIP)
1 Year- Work individually with clients using art to encourage self-expression
- Teach clients basic skills necessary to engage in creative arts
- Confer with allied professionals about the goals and objectives for each client
- Develop and implement activities for creative art groups
- Evaluate client's responses to creative art therapies through observation and interviews
- Maintain records of therapeutic activities and client progress.
Practicum Intern
5 Months- Assisted and appraised client's art projects and recovery progress
- Instructed individuals and groups in use of various art materials, including paint and clay.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
Gallery Sitter
3 Years- Hosted and welcomed visitors; provided helpful information, assisted in answering questions about the art
- Worked in the reception; performed applied duties upon request.
Volunteer
5 Months- Indoor and outdoor cleaning - participated in Springfield College and City of Springfield partnership for neighborhood revitalization and clean up.
Photography Internship
1 Year- Photographed events including art shows, poetry slams, and charity events
- Handled logistics and event arrangements for Sustainable Jersey City
- Pre-edited and edited images as needed for use for websites
- Completed artwork with guests during events.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
Soup Kitchen Volunteer
4 Years- Served food to underprivileged
- Renewed and cleaned old/used furniture
- Aided in preparation for community service.
Volunteer
4 Years- Distributed food, clothing, and toiletries to the homeless population.
- Assisted with special events and programs.
Photography Internship
3 Months- Photographed school architecture & school events for use in catalogs, magazines, and presentations
- Periodically met with Dean and the fellow students to identify future photography work for the college.
- Coordinated interdisciplinary events such as conferences or guest lectures that showcased the expertise of both internal and external scholars.
House Keeping
9 Months- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Responded to requests from patrons for linens and toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Hurricane Sandy Volunteer
2 Months- Helped restore neighborhoods by cleaning.
- Assisted with special events and programs.
Education
Master of Science in Art Therapy/Mental Counseling - Art Therapy/ Mental Health Counseling
Bachelor of Art in Graphic Design - Photography
Skills
Motivational Interviewing
Care Coordination
Appointment Scheduling
Customer Service
Goal Setting
Performance Improvement
Verbal and written communication
Care Planning
Organizational Skills
Patient Assessment
Documenting and Recording Information
Teamwork and Collaboration
Professional Demeanor
Housekeeping
Cleaning and sanitizing
Sanitation Practices
Photography Experience
- Pro - Arts Internship, Jersey City, NJ, Photography Internship, 2013 - 2014, Photographed events including art shows, poetry slams, and charity events, Handled logistics and event arrangements for Sustainable Jersey City, Pre-edited and edited images as needed for use for websites, Completed artwork with guests during events
- Saint Peters University, Jersey City, NJ, Photography Internship, office of the Dean, Fall 2013, Photographed school architecture & school events for use in catalogs, magazines and presentations, Periodically met with Dean and the fellow students to identify future photography work for the college
- Panepinto Galleries, Jersey City, NJ, Gallery Sitter, 2012 - 2015, Hosted and welcomed visitor; provided helpful Information, assisted in answering questions about the art, Worked in the reception; performed applied duties upon request
Leadership Community Volunteer Experience
- Springfield College – Humanics in Action Day, Springfield, MA, Summer 2014, Indoor and outdoor cleaning - participated in Springfield College and City of Springfield partnership for neighborhood revitalization and clean up
- Saint Peters University, 2010 – 2014, Soup Kitchen volunteer, Served food to underprivileged, Renewed and clean old/used Furniture, Aided in preparation for a community service
- Volunteer, 2010-2014, Distributed food, clothing, and toiletries to the homeless population
- Hurricane Sandy Volunteer, 2012, Helped restore neighborhoods by cleaning
Additional Skillsets Certifications
- Art experience
- Photo>Media/Techniques
- Ability to serve as a companion for individuals of all backgrounds
- Creative and willing to learn
- CPR/First Aid and Med Certified
Research
Springfield College, Springfield, MA, 2015-2016
Timeline
Care Advisor
Highland Valley Elder Services
07.2022 - CurrentRead More
Home Health Aide
EXCELSURE HOMES HEALTHCARE LLC
04.2020 - 12.2022Read More
Relief Counselor
Gandara Center
01.2018 - 01.2020Read More
Care Giver
Pathlight Group
01.2017 - 08.2022Read More
Outpatient Therapist (FFS)
BHN Center for Children and Family
01.2017 - 01.2022Read More
Residential Counselor/Relief
Pathlight
01.2017 - 01.2019Read More
Case Worker
Key Program
01.2016 - 01.2017Read More
Practicum Intern
Art Connection Studio
03.2015 - 08.2015Read More
Cleaner
Anderson Cleaning Corporation
01.2015 - 12.2016Read More
Art Therapy/Mental Health Counseling Experience (INTERNSHIP)
Behavioral Health Network/Carson Center
01.2015 - 01.2016Read More
Volunteer
Springfield College – Humanics In Action Day
03.2014 - 08.2014Read More
Care Giver
Servicenet Inc Northhampton
01.2014 - 12.2018Read More
Photography Internship
Saint Peters University
09.2013 - 12.2013Read More
House Keeping
Great Wolf Lodge Water Park
01.2013 - 10.2013Read More
Photography Internship
Pro - Arts Internship
01.2013 - 01.2014Read More
Hurricane Sandy Volunteer
Hurricane Sandy Volunteer
10.2012 - 12.2012Read More
Gallery Sitter
Panepinto Galleries
01.2012 - 01.2015Read More
Soup Kitchen Volunteer
SAINT PETERS UNIVERSITY
01.2010 - 01.2014Read More
Volunteer
Soup Kitchen
01.2010 - 01.2014Read More
Springfield College
Master of Science in Art Therapy/Mental Counseling from Art Therapy/ Mental Health Counseling
Read More
Saint Peters College
Bachelor of Art in Graphic Design from Photography
Read More