Cynthia Lacey-Dalton
Duncan,AZ
Summary
Proven leader with a track record of fostering community loyalty at City Of Coffeyville and enhancing workplace safety at Freeport McMoran. Excels in asset management and customer service, demonstrating strong organizational skills and a commitment to excellence. Achieved significant improvements in resident retention and emergency response times through innovative strategies and effective team collaboration.
Overview
3
3
years of professional experience
Work History
Director of Housing
City Of Coffeyville
02.2024 - Current
- Developed resident retention strategies that fostered a sense of community and loyalty among tenants.
- Administered office staff training program to improve daily management of housing office.
- Established partnerships with local organizations to provide additional support services for residents.
- Collaborated with cross-functional teams to address complex challenges facing the organization.
Health & Safety Administrators
Freeport McMoran
11.2023 - 02.2024
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Served as a liaison between the company and regulatory agencies, ensuring clear communication regarding safety requirements and expectations.
- Minimized work-related injuries by providing proper personal protective equipment to all employees.
- Improved emergency response times by creating detailed evacuation plans and coordinating drills with staff members.
Customer Care Representative
Tri-Pointe Homes
01.2021 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Maintained and managed customer files and databases.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
Education
High School Diploma -
PINNACLE Charter School
Tempe, AZ2010
Skills
- Microsoft Office
- Asset Management
- Written and verbal communication
- Certified in CPR/AED
- Interviewing skills
- Service planning
- Client meetings
- Data Analysis
- Community Outreach
- Customer Service
- Time Management
- Computer Skills
- Organizational Skills
Timeline
Director of Housing
City Of Coffeyville
02.2024 - Current
Health & Safety Administrators
Freeport McMoran
11.2023 - 02.2024
Customer Care Representative
Tri-Pointe Homes
01.2021 - 08.2023
High School Diploma -
PINNACLE Charter School
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