Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Cynthia Lamascola

Summary

experience in customer service and administrative support. At Shoe Show, I excelled in enhancing customer satisfaction and training new staff. Proficient in cash handling and POS operations, I consistently contributed to store recovery and visual merchandising, ensuring a welcoming shopping environment.

Overview

2026
2026
years of professional experience

Work History

Key Holder/Retail Sales Associate

Shoe Show/Shoe Dept
2014 - 05.2025
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly and efficiently.
  • Contributed to loss prevention efforts through diligent monitoring of store activities and reporting discrepancies.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used in-store system to locate inventory and place special orders for customers.
  • Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Collaborated with management to improve store layout and product displays, enhancing customer experience.
  • Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.

Medical Office Assistant

Patricia DeMatteo, ED.D., R-CSW, BCD
12.2018 - 12.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Supported patient follow-up care by scheduling appointments and facilitating referral processes.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.

KBS 2 - Secretary I

CNY DDSO Office for People With Developmental Disabilities
04.2015 - 05.2018
  • Secretary to Team Leader of Supervisor of Integrated Program Services/MSW - and Individuals in supervised apartments; meeting agendas, scheduled meetings with staff, taking meeting minutes. maintained emails and schedules;
  • Secretary I - to DDPS IV / LMSW - monitored 30+ emails daily and messages from Directors and various departments and treatment team leaders; Coordinated calendar schedules and appointments; managed correspondence, ensuring timely responses; prepared meeting agendas and taking minutes; Coordinated calls and appointments for meetings with Team Leaders; Organized materials for each meeting taking detailed notes; Opened and distributed mail; Maintained charts of new individuals' for pending placement;

Keyboard Specialist I-II / Calculations Clerk 2

NYS Department Of Corrections And Community Supervision
02.1998 - 03.2015
  • KBSI/Secretary to DSA, Marcy CF
  • Accreditation Assistant, Marcy CF, Oneida CF - Assisted Accreditation Managers in the annual accreditation review to ensure all areas of facility are following and implementation of Facility Standards and Policy & Procedure
  • Purchasing Clerk, Oneida CF - Processed purchase orders from various areas maintaining NYS Contract and Purchasing guidelines.
  • Inmate Accounts Clerk, Oneida CF. Midstate CF - Maintain and process Inmate Accounts of day-to-day transactions;
  • Daily balancing of inmate Accounts
  • Maintain Inmate payroll system

Education

NYS Certification / Nationally Certified - EKG Technician

MVCC
Utica, NY
01-2013

Condensed 2-year Certification - Medical Secretarial

Central City Business Institute
Syracuse, NY
09-1972

High School Diploma -

Rome Free Academy
Rome, NY
06-1971

Skills

  • Customer service
  • Cash handling accuracy
  • Store recovery processes
  • Opening and closing coordination
  • Handling complaints
  • POS terminal operation
  • Merchandise promotion and display
  • Records organization

Interests

Devoted NY Yankees Fan


Golfing on occasion;


Jig Saw puzzles on my iPad;


Audiobooks and ebooks;


Home improvements;


Cooking and some baking;


Timeline

Medical Office Assistant

Patricia DeMatteo, ED.D., R-CSW, BCD
12.2018 - 12.2019

KBS 2 - Secretary I

CNY DDSO Office for People With Developmental Disabilities
04.2015 - 05.2018

Keyboard Specialist I-II / Calculations Clerk 2

NYS Department Of Corrections And Community Supervision
02.1998 - 03.2015

Key Holder/Retail Sales Associate

Shoe Show/Shoe Dept
2014 - 05.2025

NYS Certification / Nationally Certified - EKG Technician

MVCC

Condensed 2-year Certification - Medical Secretarial

Central City Business Institute

High School Diploma -

Rome Free Academy

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