Cynthia LaPoint
Bedford,Texas
Summary
Accomplished and dedicated Administrative Assistant with excellent communication and interpersonal skills. Proven experience in the coordination, planning, and support of daily operational and administrative functions. Demonstrates capacity to provide comprehensive support for Executive-Level Management including answering incoming calls, assisting visitors, scheduling meetings, managing calendars, handling daily tasks, and preparing well-researched and accurate documents. Proven track record of accurately completing research, reporting, information management, marketing, and business-development efforts within budget requirements. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities; and resolve issues in the initial stages.
Overview
13
13
years of professional experience
Work History
Executive Administrative Assistant
Kohl's Department Stores
04.2014 - 02.2024
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with business partners.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Handled confidential and sensitive information with discretion and tact.
Executive Assistant (Director of Community Relations)
Creating & Managing Wealth, LLC
02.2013 - 12.2013
- Provided personal and executive level assistance to the President/CEO and to the community
- Maintained a busy personal and professional schedule for the President/CEO
- Prepared all travel accommodations, domestic and international, for the office staff
- Built and maintained ongoing relationships within the community for personal and business development
- Provided support for non-profit organizations by organizing meetings, taking meeting minutes, creating agendas, and maintaining budgets
- Coordinated and successfully executed a purse auction, traditional high tea, and legacy gala for an overall profit
- Coordinated arrangements of personal events on behalf of the President/CEO
- Researched, implemented, and maintained office technology equipment; troubleshooted basic technology errors to reduce outsourcing costs
- Drafted eye-catching job descriptions, identified qualified candidates, and scheduled interviews on behalf of the Vice President of Client Relations
- Researched and marketed personal jewelry line through local expos/fairs and develop an online eCommerce store
- Developed and implemented marketing materials for internal and external use within compliance guidelines
- Researched appropriate business conferences and prepared for successful presentations.
Administrative Assistant
Molina Healthcare of Texas
02.2012 - 02.2013
- Assisted with relieving the Senior Medical Director, two Medical Directors, Pharmacy Director, Pharmacy Supervisor, and the Pharmacy Department of daily administrative tasks
- Prepared reports on a daily, weekly, monthly, and quarterly basis; and maintained proper records of each report generated for compliance purposes
- Screened incoming calls to ensure calls are handled properly and efficiently
- Managed daily calendars; including incoming requests and meeting coordination
- Prepared travel arrangements and created travel portfolios
- Requested travel reimbursement on behalf of the traveler
- Managed projects to ensure deadlines were met
- Developed and maintained department policies and procedures, reference guides, standard operating procedures, and workflows
- Created and implemented weekly monitoring scorecards for week-over-week staff analysis
- Created and maintained SharePoint sites for electronic documentation monitoring.
Executive Assistant
Medco Health Solutions of Texas, LLC
11.2010 - 02.2012
- Transitioned into site Executive Assistant and provided executive-level administrative support to the Director of Pharmacy Practice, Process Champion, two Directors of Enterprise Operations, and their direct reports
- Became well-known as the “go-to” person for my “going above and beyond” attitude to ensure all site employee activities and meetings were successful
- Coordinated and executed onsite and offsite events and meetings by reserving appropriate rooms (or locations), gathering materials, purchasing necessary refreshments (including meals), and being available to assist where needed during the event; events included internal and external tours, monthly employee functions, trainings, holiday parties, as well as internal and external meetings
- Held a Corporate Procurement Credit Card with a monthly credit limit of $5,000, and a onetime purchase charge of $2,500
- Held an American Express Events Credit Card with a $10,000 monthly credit limit, and no onetime transaction limit
- Managed the Professional Image project by enhancing the overall appearance standards throughout the Pharmacy; included standardizing bulletin boards, postings, notifications, and cubicle layouts while maintaining the image on a daily basis
- Implemented procedures to ensure internal and external guests were welcomed by Security and escorted to the appropriate individual and/or meeting location within the Board of Pharmacy and site compliance rules and regulations
- Prepared reports, memos, letters, presentations, newsletters, marketing materials, and other documents, as needed
- Generated agendas and took meeting minutes for all internal management meetings
- Managed daily calendars for the Process Champion and two Directors of Enterprise Operations
- Prepared travel accommodations for up to thirty-five senior level individuals, including travel reimbursement
- Maintained a level of trust across the site with confidential and sensitive information.
Education
BBA -
Southern New Hampshire University
05.2025
Skills
- Spreadsheet Creation and Tracking
- Travel and Expense Management
- Multitasking Abilities
- Organizational Skills
- Microsoft Office Proficiency
- Decision Making
- Professionalism
- Time Management
- Adaptability
- Resourcefulness
- Team Collaboration
- Excellent Communication
- Problem Solving
- Attention to Detail
- Document and Spreadsheet Creation
- Event and Meeting Coordination
- Information Confidentiality
- Master Calender Management
Training
- Becoming a Person of Influence Master Mind Study - 10/2013
- Landmark, Advanced Course - 09/2013
- The Landmark Forum - 04/2013
- The Indispensable Administrative Assistant - 03/2009
Affiliations
- The National Society of Leadership and Success
Timeline
Executive Administrative Assistant
Kohl's Department Stores
04.2014 - 02.2024
Executive Assistant (Director of Community Relations)
Creating & Managing Wealth, LLC
02.2013 - 12.2013
Administrative Assistant
Molina Healthcare of Texas
02.2012 - 02.2013
Executive Assistant
Medco Health Solutions of Texas, LLC
11.2010 - 02.2012
BBA -
Southern New Hampshire University
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