Cynthia Layman
Hanna,OK
Summary
Administrative professional with solid background in office management and clerical tasks with several years of experience. I am a very organized and reliable professional who focuses on efficiency and precision. I am skilled in managing office tasks, maintaining records with accuracy and excellent customer service.
I am capable of handling multiple tasks simultaneously with a high degree of accuracy in order to meet deadlines.
Overview
12
12
years of professional experience
Work History
Administration Clerk
Henryetta Public School
Henryetta, Oklahoma 74437
05.2021 - Current
- Established and maintained standard office procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Maintained confidentiality of sensitive information with strict adherence to policies and procedures.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Received and entered vendor bills, printed checks and set up electronic debits.
- Worked with vendors and management to resolve issues quickly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Scheduling Clerk
Stigler Health and Wellness Center
Eufaula, OK
06.2019 - 05.2021
- Reduced appointment conflicts for improved customer satisfaction through meticulous attention to detail in managing calendars.
- Improved office efficiency with thorough record-keeping of appointments, reschedules, and cancellations.
- Boosted client retention rates through courteous handling of appointment reminders and follow-ups via phone calls or emails.
- Contributed to a well-organized workplace by consistently updating electronic calendars with pertinent information regarding appointments.
- Provided exceptional customer service, assisting clients with booking appointments and resolving scheduling issues.
Administrative Assistant
Hanna Public Schools
Hanna, OK
08.2012 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Minutes clerk for the Board of Education.
- Payroll and Insurance Coordinator
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Associate of Science - Pre-Law
Connors State College
Warner, OK01-1996
Skills
- Data entry proficiency
- Customer communication
- Confidentiality
- File organization
- Expense tracking
- Editing and proofreading
- Paperwork and documentation
- Inventory management
Timeline
Administration Clerk
Henryetta Public School
05.2021 - Current
Scheduling Clerk
Stigler Health and Wellness Center
06.2019 - 05.2021
Administrative Assistant
Hanna Public Schools
08.2012 - 05.2019
Associate of Science - Pre-Law
Connors State College