Cynthia L. Cason
San Antonio
Summary
Highly skilled in project management, problem-solving, and collaboration with a fresh perspective and a strong commitment to quality and success.
Overview
32
32
years of professional experience
Work History
Assistant Manager
Hobby Lobby
San Antonio, TX
01.2019 - 12.2024
- Provided exceptional customer service while managing escalated complaints or concerns.
- Improved customer satisfaction by addressing and resolving customer issues in a timely manner.
- Coordinated efforts between departments for seamless execution of cross-functional projects or initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Enhanced team productivity by providing ongoing training and coaching to staff members.
Customer Service Manager
Hobby Lobby
San Antonio, TX
02.2013 - 01.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Division4 Home Supervisor
JCPenney@The Rim Store2877
San Antonio, TX
01.2007 - 05.2012
- Supervise the operations of the store’s Division4 Home Dept.
- Hire and train staff for departmental responsibilities
- Oversee the staff’s performance of duties within the Home Dept
- Responsible for the associates performing The Customer First Program within the department as well as the store
- Planning the staff weekly work schedule
- Plan and implement all moves for set sell planners for the Home Department
- Perform Manager of the Day duties of overseeing storewide staff activities as well as their GREAT performance
Sewing Machine Center Manager
Bernina Sewing Centers Inc.
San Antonio, TX
01.2006 - 01.2007
- Managed sewing center inside of the Hancock Fabric Store
- Responsible for hiring and training associates to sell high end computerized sewing machines
- Controlled payroll and scheduling of staff
- In charge of inventory and merchandising of machines to sales floor
- Implemented training courses for new customers to increase sales of machines and accessories
Commission Sales Specialist, Cooking Division
Sears and Roebuck Co.
San Antonio, TX
01.2005 - 01.2006
- Specialized in the sale of cooking appliances, water heaters, and water softeners
- Responsible for arranging and setting up installation of appliances
- Selling protection plans and Sears Credit cards
- Customer Service performance was a high priority of this position
Store Manager
Hancock Fabrics
Lawton, OK
01.1993 - 01.2005
- Managed small fabric store with $800,000.00+ annual sales
- Trained, supervised and evaluated staff resulting in achievement of work objectives
- Hired, managed and developed a staff of14 associates into a goal-oriented, cohesive group
- Successfully implemented new projects while maintaining the store’s company standards
- Responsible for the payroll and weekly scheduling of the staff
- Controlled inventory the dock to the stockroom
- Implementing all merchandising directives on the sales floor
- Personally responsible for all customer service issues
Education
B.S. - Home Economics
Lander University
Greenwood, SCA.S. - Business Administration and Marketing
Piedmont Technical College
Greenwood, SCSkills
- Effective Workload Management
- Team-Oriented Approach
- Customer service
- Problem-solving
- Attention to detail
- Effective Time Management
- Multitasking Abilities
- Effective Communication
- Organizational skills
- Active listening
- Effective communication
- Informed Decision-Making
Hobbies and Interests
Sewing, Reading, Exercising, and Singing.
Languages
English
Native or Bilingual
Spanish
Limited Working
PROFILE
- 16 years of retail management experience
- Ability to direct projects from concept to fully operational status.
- Goal-oriented individual with strong leadership capabilities.
- Organized, highly motivated, and detail-directed problem solver.
- Proven ability to work in unison with entire store staff.
Timeline
Assistant Manager
Hobby Lobby
01.2019 - 12.2024
Customer Service Manager
Hobby Lobby
02.2013 - 01.2019
Division4 Home Supervisor
JCPenney@The Rim Store2877
01.2007 - 05.2012
Sewing Machine Center Manager
Bernina Sewing Centers Inc.
01.2006 - 01.2007
Commission Sales Specialist, Cooking Division
Sears and Roebuck Co.
01.2005 - 01.2006
Store Manager
Hancock Fabrics
01.1993 - 01.2005
B.S. - Home Economics
Lander University
A.S. - Business Administration and Marketing
Piedmont Technical College
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