Cynthia L. Celo
Irvine,CA
Summary
Organized, efficient, detailed-oriented approach to organizing files and assisting patients. Excels in communication and time management. Skilled in managing patient records, coordinating communication among medical staff, and maintaining efficient unit operations and a skill for building patient rapport to contribute value to a dynamic healthcare team. Knowledge of in medical terminology. Recognized for strong multitasking abilities, accuracy in documentation, and dedication to patient confidentiality and care quality. Goes above and beyond to meet team objectives and brings value to the team.
Overview
25
25
years of professional experience
1
1
Certification
Work History
ER Unit Secretary
UCI Health
03.2024 - Current
- Facilitated communication between medical staff and patients to enhance patient experience.
- Managed patient admissions, discharges, and transfers efficiently within fast-paced ER environment.
- Coordinated scheduling of diagnostic tests and consultations to streamline patient care processes.
- Maintained accurate and organized electronic health records for timely retrieval by clinical teams.
- Ensured compliance with hospital policies and protocols while supporting emergency operations.
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Facilitated timely admissions, discharges, and transfers of patients to improve overall ER operations.
- Organized medical supplies inventory to ensure proper stock levels and accessibility for ER staff members.
- Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Unit Secretary
Los Alamitos Medical Center
12.2021 - Current
- Greets visitors and manage the front desk.
- Maintains patient records, medical histories, test results and other pertinent information.
- Provides clerical support e.g., filing, faxing, photocopying, and data entry.
- Manages front office and clerical tasks smoothly and efficiently.
- Manages and monitors supply levels.
- Facilitates communication between medical staff, patients, and families to ensure effective delivery of care.
- Provides general support to healthcare team.
- Adheres to HIPPA requirements.
- Routes laboratory or diagnostic results to appropriate staff.
Staff Secretary
College Hospital Laguna Woods PHP
02.2019 - 09.2025
- Answers and direct phone calls to appropriate personnel.
- Maintains filing system including electronic records.
- Accurate and efficient data entry.
- Operates office equipment e.g., photocopiers, scanners, and fax machines.
- Scans documents into digital format for storage and retrieval.
- Responds to email correspondence in a timely manner.
- Provides front desk reception.
- Performs other duties as assigned by management.
- Enhanced office efficiency by streamlining document management and implementing organized filing systems.
- Improved internal communication by effectively disseminating information to relevant departments and team members.
- Answered multi-line phone system and enthusiastically greeted callers.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Unit Secretary, Telemetry
Orange Coast Memorial Medical Center
09.2007 - 09.2017
- Maintained communication between healthcare providers, patients, and administrative staff effectively.
- Managed incoming calls and directed to appropriate department.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Processed lab paperwork and requests according to physicians' orders.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Fostered positive work environment by assisting new staff with orientation and training on unit protocols.
- Electronic Health Records (Epic System)
- Multitasking in Fast-Pace Environments
Unit Secretary, Emergency
Glendale Adventist Hospital
02.2001 - 01.2005
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Provided information for patient admissions and discharges to foster timely processing.
- Facilitated smooth operation of nursing unit by efficiently managing supplies and equipment.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Improved departmental communication with efficient handling of phone calls and messages.
- Multitasking in Fast-Paced Environments
- Supported positive patient experience by promptly addressing inquiries and concerns.
- Received and routed laboratory results to correct clinical staff members.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Fostered positive work environment by assisting new staff with orientation and training on unit protocols.
- Transcribed doctors' medication orders, lab test requests, and care plans.
Education
Bachelor of Science - Tourism
University of Santo Tomas
Manila, Philippines06.1986
Skills
- EMR/EHR
- Patient chart maintenance
- Strong organization
- Call light responses
- Clean and organized
- Team player
- Patient data confidentiality
- Insurance verification
- Professional telephone etiquette
- Medical terminology proficiency
- Patient confidentiality maintenance
- HIPAA compliance
- Accurate data entry
- Professionalism in workplace
- Communication & Team Support
- Multitasking in Fast-Paced Environments
Certification
American Heart Association Basic Life Support
CPI Nonviolent Crisis Intervention
Timeline
ER Unit Secretary
UCI Health
03.2024 - Current
Unit Secretary
Los Alamitos Medical Center
12.2021 - Current
Staff Secretary
College Hospital Laguna Woods PHP
02.2019 - 09.2025
Unit Secretary, Telemetry
Orange Coast Memorial Medical Center
09.2007 - 09.2017
Unit Secretary, Emergency
Glendale Adventist Hospital
02.2001 - 01.2005
Bachelor of Science - Tourism
University of Santo Tomas