Cynthia Leal
Corpus Christi,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Third Coast Distributing NAPA Auto Parts
10809 Leopard Street Corpus Christi, Texas 78410
09.2016 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Commercial Manager
O'Reilly Auto Parts
Robstown
07.2008 - 09.2016
- Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Achieved growth targets by devising creative promotional campaigns designed to attract new clients while retaining existing customers.
- Evaluated and improved sales processes, leading to a more streamlined approach that maximized revenue generation opportunities.
- Built relationships with clients to establish new contracts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Increased market share [Number]% by improving responsiveness and timeliness to customer needs.
- Developed [Type] and [Type] strategic plans to encourage business growth, increasing profits [Number]%.
- Researched market to identify potential customers, increasing customer accounts [Number]%.
- Increased sales by $[Amount] by issuing surveys to customers and interpreting results.
- Increased market share [Number]% by improving responsiveness and timeliness to customer needs.
- Strengthened team and organization by recruiting and hiring [Number] qualified employees.
Skills
- Task Delegation
- Employee Scheduling
- Cost Reduction
- Operations Management
- Product and Service Knowledge
- Employee Performance Evaluations
- Customer Relations
- Team Motivation
- Project Management Abilities
- Cost Control
- Negotiation
- Money Handling
- Sales Reporting
- Retail Operations
- Customer Relationship Management (CRM)
- Retail Operations Management
- Staff Management
- Promotional Planning
- Budgeting and Finance
- Staff Supervision
- Orientation and Training
- Sales Growth
- Sales Strategies
- Time management
- Interpersonal skills
- Effective communication
- Analytical thinking
- Industry knowledge
- Sales expertise
- Inventory management
- Goal setting
- Problem-solving abilities
- Workload management
- Task prioritization
- Adaptability and flexibility
- Organizational skills
- Creative thinking
- Employee engagement
- Staff training and development
- Attention to detail
- Critical thinking
- Product knowledge
- Conflict resolution
- Team building
- Budget Management
- Customer Service
- Employee Coaching and Mentoring
- Computer Skills
- Customer Relationship Management
- Negotiation and Conflict Resolution
Timeline
Assistant Manager
Third Coast Distributing NAPA Auto Parts
09.2016 - Current
Commercial Manager
O'Reilly Auto Parts
07.2008 - 09.2016