Cynthia Leal
Corpus Christi,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Third Coast Distributing NAPA Auto Parts
09.2016 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Commercial Manager
O'Reilly Auto Parts
07.2008 - 09.2016
- Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Achieved growth targets by devising creative promotional campaigns designed to attract new clients while retaining existing customers.
- Evaluated and improved sales processes, leading to a more streamlined approach that maximized revenue generation opportunities.
- Built relationships with clients to establish new contracts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Increased market share [Number]% by improving responsiveness and timeliness to customer needs.
- Developed [Type] and [Type] strategic plans to encourage business growth, increasing profits [Number]%.
- Researched market to identify potential customers, increasing customer accounts [Number]%.
- Increased sales by $[Amount] by issuing surveys to customers and interpreting results.
- Increased market share [Number]% by improving responsiveness and timeliness to customer needs.
- Strengthened team and organization by recruiting and hiring [Number] qualified employees.
Skills
- Task Delegation
- Employee Scheduling
- Cost Reduction
- Operations Management
- Product and Service Knowledge
- Employee Performance Evaluations
- Customer Relations
- Team Motivation
- Project Management Abilities
- Cost Control
- Negotiation
- Money Handling
- Sales Reporting
- Retail Operations
- Customer Relationship Management (CRM)
- Retail Operations Management
- Staff Management
- Promotional Planning
- Budgeting and Finance
- Staff Supervision
- Orientation and Training
- Sales Growth
- Sales Strategies
- Time management
- Interpersonal skills
- Effective communication
- Analytical thinking
- Industry knowledge
- Sales expertise
- Inventory management
- Goal setting
- Problem-solving abilities
- Workload management
- Task prioritization
- Adaptability and flexibility
- Organizational skills
- Creative thinking
- Employee engagement
- Staff training and development
- Attention to detail
- Critical thinking
- Product knowledge
- Conflict resolution
- Team building
- Budget Management
- Customer Service
- Employee Coaching and Mentoring
- Computer Skills
- Customer Relationship Management
- Negotiation and Conflict Resolution
Timeline
Assistant Manager
Third Coast Distributing NAPA Auto Parts
09.2016 - Current
Commercial Manager
O'Reilly Auto Parts
07.2008 - 09.2016
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