Cynthia Leathers
Newnan,Georgia
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Residential Real Estate Sales Agent
Keller Williams Atlanta Partners Peachtree City
Peachtree City , GA
03.2011 - Current
- Negotiated purchase contracts with sellers and their agents.
- Monitored local real estate marker to identify potential properties for clients
- Developed and maintained relationships with other real estate professionals.
- Researched, evaluated and recommended potential properties to clients.
- Showed properties to prospective buyers and provided information about the area's amenities.
- Resolved any issues that arose during the transaction process.
- Arranged inspections of homes prior to sale or purchase.
- Followed-up with clients post-closing to ensure satisfaction and secure future business.
Front Desk Medical Receptionist
Dr, James Sandwich
Peachtree City, Georgia
01.2011 - 02.2012
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures.
- Greeted each patient pleasantly and offered desk sheet for easy sign -in.
Showrooom Manager
AMERICASMART, INC.
Atlanta, GA
01.2008 - 05.2011
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Real Estate
The Gaddy School of Real Estate
Peachtree City, GA 2003.01 - 2003.05
Skills
- Sales Negotiation
- Agent And Seller Communications
- National Association Of Realtors
- Property Inspections
- Client Relations
- Real Estate Sales Expertise
- Property Research
- Issue Resolution
- Buyer Contracts
- Purchase Agreements
- Contract Negotiation
- Property Showing
- Property Tours
- Home Sale Negotiation
- Negotiations Expert
- Mls Updating
- Purchase Agreement Preparation
- Buyers' Agent
- Written And Verbal Communication
- Sales Closing
- Honest And Ethical
- Client-Focused Service
- Excellent Communicator
- Sales Assistance
- Customer Relationship Management
- Presenting
- Buyer contracts
- Real estate law
- Administrative support
- MLS expert
- Client-oriented
- Organization skills
- Professional demeanor
- Telephone skills
- Sales expertise
- Complaint resolution
- Creative problem solving
- Stocking and replenishing
- International sales support
Affiliations
- Play piano for relaxation.
- Love music of any genre
- Involved in church activities
- Sing in praise team
Certification
- Have Georgia Real Estate License
Personal Involvement
- Helped with Keller Williams Atlanta Partners in Peachtree City, GA. get involved for every July 4th Parade
- Worked with 11th Grade Girls in church
- PTO President-Fayette Middle School-In charge of Chairman handled orders appropriately-Oversaw PTO meetings each month at school serving as liaison between parents and Principal.
- Olympics - Volunteer in Volleyball Athletic Lounge - Effectively communicated with Athletes providing information regarding their country's sporting events and scores, Served as host providing refreshments and information in order to establish a comfortable environment for athletes between games for every player from other countries.
- AmericasMart, Inc. - I was #2 in sales performance and continually recognized for building and profitable relationships with buyers.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Residential Real Estate Sales Agent
Keller Williams Atlanta Partners Peachtree City
03.2011 - Current
Front Desk Medical Receptionist
Dr, James Sandwich
01.2011 - 02.2012
Showrooom Manager
AMERICASMART, INC.
01.2008 - 05.2011
Real Estate
The Gaddy School of Real Estate
2003.01 - 2003.05
- Have Georgia Real Estate License
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