Cynthia L. Edwards-Bender
Oak Park,IL
Summary
Dynamic Postal Office Manager with over 18 years of extensive experience in finance, delivery operations, customer service, mail processing, and logistics. Proven expertise in talent management, human resources, accounting, finance, sales, and employee engagement and development, complemented by a strong foundation in project management. Successfully completed a 16-week Associate Supervisor Training Program in 2007 and contributed to the Financial Control & Support Audit Team for the Chicago District. Committed to driving operational excellence and fostering a high-performance culture within teams.
Overview
18
18
years of professional experience
Work History
Postmaster, Kenilworth Post Office
United States Postal Service
04.2023 - Current
- Established and maintained effective working relationships with representatives of employee labor organizations.
- Developed extensive knowledge of postal operations in carrier stations including delivery and collection, retail sales and services, mail distribution and dispatch, and post office box services.
- Demonstrated comprehensive knowledge of employment rights, proficient in handling collective bargaining agreements and provisions of the national agreement as they apply to delivery operations. Managed the work of employees in order to meet production and quality goals, including planning and scheduling, managing performance, facilitating the flow of information, and providing technical guidance.
- Coached and trained subordinate supervisors in customer services and delivery operations, implement and oversee programs in compliance with established safety policies and security procedures.
- Used extensive knowledge of management and budgeting techniques and principles to investigate and resolve customer complaints, and furnish information to community businesses and governmental agencies regarding postal services.
- Oversaw daily operations, ensuring efficient postal service delivery and customer satisfaction.
- Managed staff schedules, optimizing workforce allocation for peak performance.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 9%.
- Implemented cost-saving measures that reduced operational expenses without compromising service levels or employee satisfaction.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
- Used WebBats to manage rent collection and billing for 150 post office boxes.
- Implemented environmentally friendly practices within the post office operations, reducing waste output and encouraging sustainable habits among staff.
- Trained new employees on operational procedures and customer service standards.
Postmaster, Winnetka Post Office
United States Postal Service
04.2022 - 04.2023
- Established and maintained effective working relationships with representatives of employee labor organizations.
- Developed extensive knowledge of postal operations in carrier stations including delivery and collection, retail sales and services, mail distribution and dispatch, and post office box services.
- Applied provisions of the national agreement as they related to delivery operations. Managed the work of employees in order to meet production and quality goals, including planning and scheduling, managing performance, facilitating the flow of information, and providing technical guidance.
- Coached and trained subordinate supervisors in customer services and delivery operations, implement and oversee programs in compliance with established safety policies and security procedures. Used knowledge of management and budgeting techniques and principles.
Supervisor, Customer Services
United States Postal Service
07.2007 - 04.2022
- Conducted research in order to gather information, provide technical guidance, and report results. Used knowledge of Generally Accepted Accounting Principles, knowledge of policies and procedures relating to auditing principles, procedures, and risk assessment.
- Proficient in the use of financial systems and postal processes and procedures at a level to assess and analyze processes for effectiveness, utilization of resources and compliance with regulations.
- Performed data analysis and conducted reviews to identify reporting anomalies, resolve discrepancies and make recommendations for improvements.
- Developed, implemented, and evaluated risk assessment processes based upon applicable laws, such as the Sarbanes-Oxley Act, and internal test results.
- Conducted training on new financial systems and programs. Implemented and monitored the operation of financial accounting systems, identify and resolve user problems, analyze user needs and make recommendations to improve financial accounting systems, processes and services.
- Expertise in effective communication, orally and in writing, at a level sufficient to instruct employees in procedures, convey technical information to all functional areas, and document results of financial and data systems reviews.
- Skilled in scheduling payroll management, and enforcing compliance with overtime and leave policies. Leadership in promoting workplace safety and diversity initiatives.
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Mentored team members, enhancing skills and promoting a collaborative environment.
- Developed training programs for new employees, streamlining onboarding procedures.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Analyzed workflow patterns, identifying bottlenecks and recommending solutions for optimization.
- Collaborated with cross-functional teams to align operational goals with business objectives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Bachelor of Arts - Black World Studies, Philosophy
Dominican University, Rosary College of Arts and Science
River Forest, Illinois05.2026
Skills
- Implementation of safety measures
- Proficient in postal regulations compliance
- Efficient time management
- Strategic route optimization
- Service-oriented
- Effective task prioritization
- Regulatory compliance oversight
- Sustainable waste management
- Labor negotiation expertise
- Energy optimization strategies
- Effective team collaboration
- Analytical problem-solving
Accomplishments
- Collaborated with team of 50 in the development of Optimal Customer Satisfaction and Engagement.
Languages
French
Native or Bilingual
Spanish
Elementary
Timeline
Postmaster, Kenilworth Post Office
United States Postal Service
04.2023 - Current
Postmaster, Winnetka Post Office
United States Postal Service
04.2022 - 04.2023
Supervisor, Customer Services
United States Postal Service
07.2007 - 04.2022
Bachelor of Arts - Black World Studies, Philosophy
Dominican University, Rosary College of Arts and Science