Cynthia Lee
Atlanta,GA
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
35
35
years of professional experience
Work History
Customer Service Representative Supervisor
Atlanta Police Department
10.1988 - Current
- Responsible for the supervision of the daily operations of the Customer Service Staff
- Updating, deleting, and dissemination of criminal history information, proper handling of archived information, the maintenance and accuracy of the Atlanta Police Department criminal history records in AFIS and GTA. Responsible for the GCIC logs kept for CHRIS inquiries and for ensuring that all ID Unit Staff are kept informed of and have access to updated GCIC/NCIC rules and regulations
- Overseeing maintenance of over one million plus criminal physical and digital history records to ensure accuracy and completeness of arrest information.
- Oversee the process of Local background checks for Citizens, Federal agencies, State agencies and Local agencies nationwide.
- Process the beginning step for certification of Code enforcement employee's
- Managing the dissemination of criminal history information for an average of over4000 paid record checks, fingerprinting, and restrictions and about 500 non-paid record checks and fingerprinting yearly.
- Make corrections on Citizens criminal records and corrections after arrest codes are input incorrectly.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Hired, managed, developed and trained customer service staff, established and monitored goals, .
- Monitored front areas so that questions could be promptly addressed.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Accounting And Business Management
East Depot High School
LaGrange, GaSkills
- Kronos
- Fingerprinting
- Workflow Schedules
- Comp Sketch
- Customer Relationship Management
- Workflow Coordination
- Workforce Management
- Team Productivity
- Motivational Leadership
- Staff Assignments and Supervision
- Microsoft Office
- Staff Training
- Enforce Policies
- Customer Service Management
- Handling Complaints
- Supervising Employees
Timeline
Customer Service Representative Supervisor
Atlanta Police Department
10.1988 - Current
Accounting And Business Management
East Depot High School
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