Cynthia Lee
Honolulu,HI
Summary
Dedicated and focused Travel Industry manager who excels in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Experienced Office Manager and administration professional with 7 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
10
10
years of professional experience
Work History
Office Manager
Hamma Contracting & Electrical Services LLC
Honolulu, HI
11.2020 - Current
- Manage schedules, company vehicles, organize office functions, and oversee daily operations of office
- Manager payroll, benefit, and general Human Resource operations
- Manage company contractor programs, includes SAM, SBA, DCCA, etc
- Providing customers with descriptive and accurate proposal agreements
- Providing invoices and processing payments
- Oversee and maintain company finances
- Procuring company materials and supplies.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Visitor Service Supervisor
Waikiki Aquarium
Honolulu, HI
06.2015 - 02.2022
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained the front desk and reception area in a neat and organized fashion
- Served as central point of contact for all outside vendors needing to gain access to the building
- Maintained an up-to-date department organizational chart
- Dispersed incoming mail to correct recipients throughout the office
- Managed daily office operations and maintenance of equipment
- Providing the best service to walk-in guests and phone guests
- Confirmed that appropriate changes were made to resolve customers' problems
- Exercises sound judgment issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Trained new employees on company customer service policies and service level standards
- Recommended and helped customers select membership based on their needs.
Academic Support Reservation
Waikiki Aquarium
Honolulu, HI
01.2019 - 12.2021
- Helped plan school itineraries by suggesting best availability and grants available
- Processing payments and sending confirmation details to customers
- Sorted out any issues related to bookings or reservations
- Up-selling, when appropriate, by informing customers of additional services or packages offered by the Waikiki Aquarium
- Checking the availability of transportation and accommodation for school groups.
- Maintained accurate records of student attendance, progress reports, and other relevant data.
- Identified areas where additional support was needed and recommended appropriate interventions.
- Researched best practices in educational support services and implemented new ideas when appropriate.
- Prepared handouts, study materials and other teaching aids.
Facility Rental Supervisor
Waikiki Aquarium
Honolulu, HI
06.2017 - 10.2020
- Provided coordination and project management to ensure event success
- Publicized event and worked with account development to raise awareness and drive high levels of attendance and participation by targeted audience
- Social media content creator
- Managed campaign, events, employees, and finances
- Worked with other departments to help promote brand recognition.
- Supervised rental staff to ensure quality customer service and satisfaction.
- Inspected rental equipment for proper functioning prior to release.
- Ensured compliance with safety regulations while operating rental machinery.
- Maintained accurate records of all rental transactions including contracts, payments, and inventory.
- Performed daily reconciliations of cash register receipts and credit card transactions.
- Processed customer complaints in a timely manner and provided appropriate solutions.
- Organized special events to promote rentals and increase sales revenue.
- Provided technical support to customers regarding the use of rented equipment.
- Ensured that all paperwork related to rentals was completed accurately and efficiently.
- Coordinated with other departments such as marketing or finance when necessary.
- Answered telephones to assist customers and resolve issues.
- Explained policies and reviewed documentation to obtain signatures.
- Collected payment by processing credit card transactions.
- Coordinated shuttle services by communicating with drivers.
- Delegated work to staff, setting priorities and goals.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Directed and supervised staff performance.
Intern
Gourmet Events Hawaii
Honolulu, HI
06.2015 - 12.2015
- Obtained professional communication and phone ethic skills
- Experienced hiring date process, assisted with contacting new hires to set up interviews and orientations.
Sales Associate
Lilikoi Boutique Inc
Honolulu, HI
12.2013 - 05.2015
- Fielded an average of 20 customer service calls per day
- Recommended and helped customers select merchandise based on their needs
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
- Delivered exceptional customer service and consistently exceeded sales goals.
Education
Bachelors - Sociology
University of Hawaii at Manoa
12.2020
Associates - Hospitality and Tourism
Kapiolani Community College
12.2015
High School Diploma -
Kalani High School
05.2012
Skills
- Administrative Support
- Phone etiquette
- Organizational
- Results-oriented
- Time management
- Self-directed
- Meticulous attention to detail
- Dedicated team player
- Typing 60 WPM
- Bilingual (Korean and English)
- Customer Service
- Billing
- Supply Management
- Contract Administration
- Office Management
- Data Entry
- Staff Management
- Scheduling
- Payroll and Budgeting
Timeline
Office Manager
Hamma Contracting & Electrical Services LLC
11.2020 - Current
Academic Support Reservation
Waikiki Aquarium
01.2019 - 12.2021
Facility Rental Supervisor
Waikiki Aquarium
06.2017 - 10.2020
Visitor Service Supervisor
Waikiki Aquarium
06.2015 - 02.2022
Intern
Gourmet Events Hawaii
06.2015 - 12.2015
Sales Associate
Lilikoi Boutique Inc
12.2013 - 05.2015
Bachelors - Sociology
University of Hawaii at Manoa
Associates - Hospitality and Tourism
Kapiolani Community College
High School Diploma -
Kalani High School
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