Cynthia Leggett

• Processed warranty claims with efficiency, ensuring timely resolutions.
• Coordinated with service departments to streamline warranty processes.
• Improved customer retention by accurately managing warranty documentation.
• Analyzed warranty trends to identify common issues and suggest improvements.
• Collaborated with vendors to expedite claim processing and enhance service.
• Managed large volumes of warranty data, maintaining organized records.
• Reduced processing errors by implementing new data verification procedures.
• Assisted in training staff on updated warranty policies to ensure compliance.
• Enhanced customer experience by providing clear communication on warranty terms.
• Evaluated warranty claims for validity, ensuring compliance with company policies.
• Developed streamlined methods for warranty claim submission and tracking.
• Improved turnaround times for claim processing with efficient workflow management.
• Liaised with manufacturers to resolve complex warranty issues promptly.
• Maintained up-to-date knowledge of warranty policies to provide accurate information.
• Processed warranty claims to ensure customer satisfaction and loyalty.
• Conducted audits of warranty claims for accuracy and adherence to protocols.
• Enhanced data accuracy by cross-referencing warranty claims with service records.
• Investigated discrepancies in warranty claims to prevent fraudulent activities.
• Supported the sales team by providing warranty-related insights and data.
• Optimized warranty claim processes for efficiency and effectiveness.
• Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
• Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
• Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
• Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
• Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
• Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
• Monitored factory recalls and announcements to stay on top of changes.
• Processed claim paperwork and followed up on missing information to complete processing.
• Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
• Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
• Maintained detailed service and customer records.
• Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
• Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
• Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
• Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
• Streamlined the warranty process for increased efficiency and faster claim resolutions.
• Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
• Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
• Reduced company costs by identifying and preventing unwarrantable repair expenses.
• Analyzed problems, identified trends and developed strategies to optimize claims process.
• Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
• Gathered paperwork and contacted customers to book appointments.
• Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
• Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
• Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
• Educated customers on their vehicle''s warranty coverage, resulting in enhanced customer experience and trust.
• Implemented effective communication strategies between departments, fostering a collaborative environment that improved overall workflow within the company.
• Promoted transparency with customers by providing detailed explanations of their vehicle''s warranty coverage during the onboarding process.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Generated, posted and attached information to claim files.
• Checked documentation for accuracy and validity on updated systems.
• Processed and recorded new policies and claims.

• Served as liaison between guests, sales team, and operations department, ensuring clear communication throughout each stage of the reservation process.
• Maintained up-to-date knowledge of current promotions and packages, effectively communicating them to prospective clients during the booking process.
• Negotiated contracts with corporate clients resulting in profitable long-term business partnerships.
• Ensured positive resolutions to customer problems, fostering continued client satisfaction.
• Facilitated smooth check-in experiences for guests by preparing necessary documentation ahead of time.
• Ensured accurate record-keeping through diligent data entry and management in booking software systems.
• Coordinated group bookings seamlessly, working closely with event planners and conference organizers to ensure successful events.
• Collaborated with other departments to guarantee seamless coordination in accommodating special requests and needs of guests.
• Contributed to business growth by maintaining strong relationships with repeat clientele and providing exceptional service.
• Fostered relationships with industry professionals for future connections.

Accumulated 48 years in various roles within the automobile dealership industry, such as cashier, service advisor, dispatcher, warranty administrator, and service manager.