Cynthia Leu
El Centro,California
Summary
Developed strong patient care, communication, and organizational skills in clinical environment. Seeking to transition into new field, leveraging background in understanding patient needs and executing nursing skills. Dedicated to applying these transferrable skills to make positive impact in new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Playzone
09.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
StrikeZone
01.2024 - 09.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Receptionist
ARC Imperial Valley
07.2022 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Associate Degree in Nursing - Registered Nursing
Imperial Valley College
Imperial06-2025
Associate of Science - Registered Nursing
Imperial Valley College
Imperial, CA07-2021
High School Diploma -
Calexico High School
Calexico06-2017
Skills
- Strong work ethic
- Exceptional customer service
- Task prioritization
- Organization skills
- Time management
- Patient assessments
- Patient monitoring
- Medication administration
- Privacy and confidentiality
- Basic nursing care
- Certified in CPR/BLS
- Clear patient communication
Certification
- BLS Provider - 07/2023-07/2025
Preceptorship/Clinical Hours
I completed my preceptorship hours at ECRMC in the Med-Surg unit and truly enjoyed it. I performed thorough patient assessments/teachings, various skills within my allowed scope of practice, collaborated with various team members throughout the hospital and was able to advocate for my patients all with the supervision of my preceptor. I completed 9 day shifts from March 2025-April 2025.
Since starting the RN program at Imperial Valley College, I have completed clinical rotations in the following: El Centro Post Acute, Pioneers Memorial Hospital Med-Surg/ER/Wound Care Clinic/Labor & Delivery/NICU/OR/Postpartum, El Centro Regional Memorial Center Med-Surg/ER/ICU, Innercare Pediatrics, PMH Daycare and Valley Endoscopy Center. This is where I first put my skills into use as well as being able to use my knowledge and make the connection to what was going on with my patient.
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Server
Playzone
09.2024 - 01.2025
Server
StrikeZone
01.2024 - 09.2024
Receptionist
ARC Imperial Valley
07.2022 - 01.2024
Associate Degree in Nursing - Registered Nursing
Imperial Valley College
Associate of Science - Registered Nursing
Imperial Valley College
High School Diploma -
Calexico High School
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