CYNTHIA LEVESQUE

• Face of the program, liaison for a large multidisciplinary neurology practice focusing on Movement Disorders, and the treatment thereof
• Provides direct administrative support to the DBS program, the Chief of Neurology, and the Director of the Movement Disorder Division w/ calendar management, clinical management and travel arrangements
• Using real-world experience and knowledge of EMR systems, I coordinate and streamline various scheduling systems to optimize patient access and practice revenue
• Handles sensitive and confidential information in an appropriate manner without exception, maintaining strict confidentiality in all matters
• Process incoming referrals and coordinate the scheduling for surgical consideration of DBS, FUS, and Duopa therapies
• Enhanced program efficiency by streamlining processes and implementing innovative solutions.
• Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
• Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Organized training workshops to engage physicians, enhancing their learning experience with Device Representatives and new products.
• Assisted in developing marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Facilitated regular meetings with team members to discuss clinical evaluations and candidacy for surgical procedures, address challenges, and brainstorm solutions for ongoing success.
• Organized and managed program development from conception through successful execution.
• Coordinated program logistics to keep all relevant materials and equipment available and in good condition.

• Represents the department in a highly professional manner, developing strong working relationships to facilitate the efficient and effective performance of job responsibilities
• Prioritization and coordination of Outlook calendar to ensure logistical flow between Clinic schedules, Meetings, and other responsibilities between the Brigham and South Shore Hospital
• Coordinate quarterly department meetings, write and prepare deliberate agendas for company meetings, confirming meeting space, catering, AV, organization of materials, taking meeting minutes and submitting them to the Executive Office, including follow up to ensure compliance with topic discussions
• Create, schedule, and manage the emergency room physician on call schedule ensuring continuous coverage for the Department of Neurology
• Assist with recruitment process for physicians, review applicant materials, coordinate interviews, correspond directly with candidates in a highly confidential environment
• Process physician reappointment and re-credentialing documentation
• Obtain and update patient personal electronic health records, prepare patient files for consultation and evaluation, maintain that all documents remain confidential and secure
• Manage all aspects of patient care: answering phones, checking in and checking out, scheduling and confirming appointments, tests, treatments, and other procedures
• Manage inquiries and relay messages about worsening symptoms, scheduling, referrals, prior authorizations, and prescription refills
• Verify medical insurance information, collect co-pays, and follow up on medical insurance claims
• Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
• Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
• Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
• Managed sensitive information with utmost discretion to maintain confidentiality at all times.
• Assisted in coordinating seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
• Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
• Provided valuable support to multiple departments, managing ad-hoc projects as needed and balancing competing priorities effectively.
• Supported program operations by preparing and updating documents, reports and spreadsheets.
• Managed electronic records database and handled all file requests.
• Acted as backup for other employees by providing support and adapting to requirements of department.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Placed, accepted and followed-up on customer inquiries by phone on behalf of executive staff.

• Provided direct administrative support during a transition period while maintaining my roles as Sr. Administrative Assistant to the Chief of Neurology and DBS Program Coordinator
• Lead contact for 26 international organizations in which the Chair of Neurology sits on the Board.
• Managed executive calendar and meeting schedules in Microsoft Outlook to include both internal and external staff meetings with Vice Chairs and Division Heads, as well as domestic and international travel for Board meetings, Lectures, CME’s, Interviews, and personal travel arrangements maintaining awareness of security processes
• Managed frequently changing schedules as well as projects and tasks
• Scheduled and ensured full support for meetings, coordinated video teleconferences, conference calls, organization-wide meetings to include reserving rooms, preparing for the events, coordinating with on-site facilities and information technology experts, and facilitating events as needed
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Prepared meeting agendas and compiled materials for use in meetings, discussions, and presentations
• Drafted, proofread, and finalized high-level written correspondence that is consistently error-free
• Prepared expense reports for travel reimbursements to ensure timely filing
• Entered, formatted, and proofread inputs into Excel Spreadsheets and Word Documents
• Handled confidential and sensitive information with discretion and tact.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Maintained automated alert systems for important deadlines.
• Filed paperwork and organized computer-based information.
• Updated and maintained confidential databases and records.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Chair, and board of directors
• Coordinated events and worked on ad hoc projects.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

• Enhanced patient experiences by effectively managing administrative tasks and supporting medical staff in daily operations.
• Streamlined appointment scheduling for increased patient satisfaction and improved time management.
• Assisted physicians with patient examinations and treatments, ensuring a high standard of care.
• Maintained accurate medical records, contributing to efficient healthcare processes and better patient outcomes.
• Improved office efficiency by managing inventory supplies, anticipating shortages, and placing timely orders.
• Ensured confidentiality of patient information by adhering to HIPAA regulations and implementing secure data practices.
• Increased patient retention rates through exceptional interpersonal communication skills and professional demeanor.
• Facilitated effective communication between patients and providers, reducing misunderstandings and fostering trust in the practice.
• Coordinated diagnostic tests and procedures for streamlined care delivery, enhancing the overall quality of services provided.
• Implemented new electronic health record system, improving data accuracy while reducing administrative workload for clinicians.
• Mentored incoming practice assistants on best practices for various operational aspects within the facility.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.

Travel Agent: Grand Circle Corp, Collette Vacations (5yrs)

Certified Nursing Assistant: Saratoga Hospital, Saratoga, NY (3yrs)

Meeting and Event Coordinator: The TJX Companies, Framingham, MA (3yrs)

Permanent Substitute School Teacher: Franklin, MA and Salem, NY (10yrs)

Family-Owned Daycare: Franklin, MA (8yrs)

Program Auditor: Rogal Associates, Inc, Newton Center, MA (6yrs)

Group Sales Coordinator, Ski 93 Trips, Inc/Uniglobe Travel: Amherst, NH (4yrs)