Dedicated Business Account Support professional with 20+ years of experience in presenting customer contracts, quotes within the process procedures and the customer’s timeframe. Create PowerPoint presentations that deliver product value to the customer.
Overview
18
18
years of professional experience
Work History
Field Service Work Order Operations
Varian, a Siemens Healthineers Company
Atlanta, GA
08.2022 - Current
Audit Assigned Field Engineers' Work Orders, to ensure within legal standards of processing.
Develop a positive relationship with Field Engineers and District Managers.
Process Aging Reports that provide a review of assigned work orders and billing status each week and monthly.
Provide various support to District Managers for FSR reports and customers’ requests.
Assist Field Engineers with maintaining closure of work orders 60 days or older.
Demonstrated respect, friendliness and willingness to help wherever needed.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Received various complements from District Managers and Field Service Engineers.
Business Account Support Specialist II (wireless)
Sprint Corporation
Atlanta, GA
10.2007 - 01.2022
Manage the wireless services of an assigned Federal government account base.
Maintain account support in Salesforce.
Create contracts and revisions, products, and financial spreadsheets for PowerPoint presentations, for Sales and customers’ value of Sprint/T-Mobile products.
Perform account modifications, including rate plan changes, billing research, and general account maintenance.
Conduct proactive account reviews and communicate billing irregularities to customers.
Establish professional relationship with customers which aids in the successful acquisition of contract renewals and churn reduction.
Utilize project management techniques to develop professional presentations to assist with site deployments and special projects.
Assist with training team members on BASS process and procedures.
Helped new supervisors get acclimated to processes and procedures by creating daily work assignments.
Coached representatives to help enhance performance and meet center goals.
Top Brass Award
Customer Commendations
Nominated for Circle of Achievement Award (3)
Member of various social groups established by Sprint/T-Mobile
Education
Some College (No Degree) - Computer Information Systems
Chattahoochee Technical College
Marietta, GA
Business Administration
Central State University
Wilberforce, OH
Skills
Client relationship management
Collaborative team management
Sales support coordination
Lead project manager
Customer-focused technical assistance
Retention and acquisition management
Salesforce platform expertise
Experienced with Microsoft Office applications
Presentation design
Excel data analysis skills
CIS-Customer Information System
Timeline
Field Service Work Order Operations
Varian, a Siemens Healthineers Company
08.2022 - Current
Business Account Support Specialist II (wireless)
Sprint Corporation
10.2007 - 01.2022
Business Administration
Central State University
Some College (No Degree) - Computer Information Systems
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd