Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia L. Harris

Lithonia,GA

Summary

Dedicated Business Account Support professional with 20+ years of experience in presenting customer contracts, quotes within the process procedures and the customer’s timeframe. Create PowerPoint presentations that deliver product value to the customer.

Overview

18
18
years of professional experience

Work History

Field Service Work Order Operations

Varian, a Siemens Healthineers Company
08.2022 - Current
  • Audit Assigned Field Engineers' Work Orders, to ensure within legal standards of processing.
  • Develop a positive relationship with Field Engineers and District Managers.
  • Process Aging Reports that provide a review of assigned work orders and billing status each week and monthly.
  • Provide various support to District Managers for FSR reports and customers’ requests.
  • Assist Field Engineers with maintaining closure of work orders 60 days or older.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Received various complements from District Managers and Field Service Engineers.

Business Account Support Specialist II (wireless)

Sprint Corporation
10.2007 - 01.2022
  • Manage the wireless services of an assigned Federal government account base.
  • Maintain account support in Salesforce.
  • Create contracts and revisions, products, and financial spreadsheets for PowerPoint presentations, for Sales and customers’ value of Sprint/T-Mobile products.
  • Perform account modifications, including rate plan changes, billing research, and general account maintenance.
  • Conduct proactive account reviews and communicate billing irregularities to customers.
  • Establish professional relationship with customers which aids in the successful acquisition of contract renewals and churn reduction.
  • Utilize project management techniques to develop professional presentations to assist with site deployments and special projects.
  • Assist with training team members on BASS process and procedures.
  • Helped new supervisors get acclimated to processes and procedures by creating daily work assignments.
  • Coached representatives to help enhance performance and meet center goals.
  • Top Brass Award
  • Customer Commendations
  • Nominated for Circle of Achievement Award (3)
  • Member of various social groups established by Sprint/T-Mobile

Education

Some College (No Degree) - Computer Information Systems

Chattahoochee Technical College
Marietta, GA

Business Administration

Central State University
Wilberforce, OH

Skills

  • Client relationship management
  • Collaborative team management
  • Sales support coordination
  • Lead project manager
  • Customer-focused technical assistance
  • Retention and acquisition management
  • Salesforce platform expertise
  • Experienced with Microsoft Office applications
  • Presentation design
  • Excel data analysis skills
  • CIS-Customer Information System

Timeline

Field Service Work Order Operations

Varian, a Siemens Healthineers Company
08.2022 - Current

Business Account Support Specialist II (wireless)

Sprint Corporation
10.2007 - 01.2022

Business Administration

Central State University

Some College (No Degree) - Computer Information Systems

Chattahoochee Technical College

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