Cynthia Liles
Herndon,VA
Summary
A creative professional skilled in developing Microsoft Word templates, engineering documentation, and process flows, I have also successfully managed a technical writing team and designed and edited documents including installation guides, standard operating procedures, training guides, project documents, and configuration management documents.
Overview
13
13
years of professional experience
Work History
SENIOR TECHNICAL WRITER AND PUBLISHER
CACI
Herndon
01.2023 - Current
- Collaborate with DHS Comms team members including directors, management analysts, graphics designers, and developers as well as other departments to write, edit, and publish comprehensive and engaging internal communications, weekly internal newsletter articles, standard operating procedures in Microsoft Word, project plans in Microsoft Project and process flows in Microsoft Visio
- Manage content on the DHS intranet including planning, writing, producing, and publishing content via SharePoint
SENIOR TECHNICAL WRITER
Procentrix
Herndon
01.2022 - 01.2023
- Developed and published documentation in Microsoft Word for U.S
- Appellate Court Case Management System including release notes, standard operating procedures, user manuals, and training guides
- Collaborated with an Agile software development team using Microsoft Azure DevOps, Microsoft SharePoint, and Microsoft Teams to gather data for developing and maintaining the product and process documentation
- Created the release notes process and published release notes per Agile sprint
- Designed documentation templates in Microsoft Word
- Drafted process diagram workflows in Microsoft Visio for team software developers and testers
SENIOR TECHNICAL WRITER
CMCI
Fairfax
01.2021 - 01.2022
- Evaluated and revised program documentation for DHS identity management access program including incident response plan, configuration management plan, and change management plan
- Created multiple program onboarding workflows in PowerPoint for both program and user onboarding
SENIOR TECHNICAL WRITER
Highlight Technologies
Rockville
01.2020 - 01.2021
- Conducted interviews of HRSA personnel to collect and verify information for SOPs as part of the IT PMO office
- Designed detailed PDF forms in Adobe Acrobat Pro
- Tracked documentation items in Jira
- Developed Microsoft Word templates and documentation for standard operating procedures in the IT PMO office using Advanced Microsoft Word, Office 365, and SharePoint 2016
SENIOR TECHNICAL WRITER
OneWeb
McLean
01.2016 - 01.2020
- Conducted engineer interviews to gather and verify information for documentation and processes
- Designed and edited Microsoft Word templates and documentation for requirements specifications, product requirements, and test plans for satellite start-up company engineering team leveraging Advanced Microsoft Word skills, Office, and SharePoint 2016
- Crafted text, layout, graphics, and flow of all documentation for user device team
- Created documentation process flows in Microsoft Visio; designed graphics in Adobe Illustrator and InDesign while converting Microsoft Word documents to Adobe Framemaker
- Managed product and functional requirements in IBM Rational DOORS NG to develop documents, artifacts, and publish reports
- Created work sites, custom workflows, and managed permissions and content using SharePoint and Confluence
ENGINEERING DOCUMENTATION MANAGER
WorldLink
Herndon
01.2012 - 01.2016
- Managed a team of five remote technical writers that developed and published telecommunications documentation
- Designed and implemented documentation templates, department style guide, and process flows in Microsoft Visio with members of the global re-documentation team located in Korea, England, and India
- Designed and published engineering documentation, including installation guides, method of procedures, operation manuals, reference guides, feature descriptions, and system descriptions, using Microsoft Word, Adobe Acrobat Pro, Adobe Framemaker, Adobe In-Design, and Author-It Content Management System
- Developed a SharePoint repository for Samsung Network Services Department
Education
Master of Science - Computer Information Systems
Bellevue University
01.2017
Master of Education - Instructional Design
George Mason University
01.2003
Bachelor of Arts - English
George Mason University
01.1998
Skills
- Team Leadership
- Process Improvement
- Templates/Style Guides
- Advanced Microsoft Word
- Microsoft Office 365
- Microsoft Teams
- Microsoft Visio
- SharePoint Admin
- IBM Rational DOORS NG
- Atlassian: Confluence
- Jira
- XML-based authoring tools
- Author-it
- Chicago Manual of Style
- Adobe: Illustrator
- InDesign
- FrameMaker
- RoboHelp
- Acrobat Pro
Timeline
SENIOR TECHNICAL WRITER AND PUBLISHER
CACI
01.2023 - Current
SENIOR TECHNICAL WRITER
Procentrix
01.2022 - 01.2023
SENIOR TECHNICAL WRITER
CMCI
01.2021 - 01.2022
SENIOR TECHNICAL WRITER
Highlight Technologies
01.2020 - 01.2021
SENIOR TECHNICAL WRITER
OneWeb
01.2016 - 01.2020
ENGINEERING DOCUMENTATION MANAGER
WorldLink
01.2012 - 01.2016
Master of Science - Computer Information Systems
Bellevue University
Master of Education - Instructional Design
George Mason University
Bachelor of Arts - English
George Mason University
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