Cynthia Longcor
Council Bluffs
Summary
Highly motivated and committed Medical Support Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
18
18
years of professional experience
Work History
Medical Support Assistant
CHI
01.2024 - Current
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- I effectively perform Prior Authorization for heart monitors and Echo's.
- I explain to patients what the heart monitor does, directions for the heart monitor and placement.
CNA, Med Aide
Hillcrest Health And Rehab
02.2015 - Current
- Communicated back to nurses and therapists regarding patient performance and condition.
- Informed nurses and therapists of any requests from physicians, patients, and visitors.
- Assisted in patient care activities such as restorative programs and helping therapist as needed.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Transported patients to and from treatment areas using wheelchairs and assistive devices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Observed patients undergoing treatments and reported status changes to supervising therapist for immediate attention.
- Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
- Encouraged and attended to patients' physical needs to facilitate and attain therapeutic goals.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Monitored patient progress and reported changes to physical therapist.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
- Maintained medicine and equipment inventory, issued supplies to staff and notified personnel to procure more stock.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Documented each patient case with updates in computer system.
- Administered medications and injections as directed by healthcare professionals.
PCT
DaVita
05.2021 - 12.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Collected and transported specimens to prepare for lab testing.
- Warmly greeted patients and visitors and made each feel welcome.
- Set up of machine
- Cannulation of fistula and grafts.
- CVC cares.
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
CNA
Oakland Manor
08.2006 - 04.2015
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for average of 6- 12 patients per shift in Nursing home facility, delivering high-quality, efficient support to meet all needs.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Transported patients between rooms and appointments or testing locations.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering assigned treatments and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.0
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Medical Assistant /Nursing Did Not Graduate. -
Kaplan College-Omaha
Medical Assiting
US Career Institute
05.2025
Lewis Central Senior High School
Council Bluffs, IA05.1995
Skills
- Patient monitoring
- Patient chart management
- Equipment Maintenance
- Treatment plan development
- Patient relations
- Supply organization
- Telephone reception
- Treatment plan monitoring
- Appointment Scheduling
- Patient care
- Good listening skills
- Organization and Time management
Timeline
Medical Support Assistant
CHI
01.2024 - Current
PCT
DaVita
05.2021 - 12.2022
CNA, Med Aide
Hillcrest Health And Rehab
02.2015 - Current
CNA
Oakland Manor
08.2006 - 04.2015
Medical Assistant /Nursing Did Not Graduate. -
Kaplan College-Omaha
Medical Assiting
US Career Institute
Lewis Central Senior High School
Similar Profiles
Emily HawkinsEmily Hawkins
LPN at CHILPN at CHI
Lyndsey K. Hinsley APRN-BCLyndsey K. Hinsley APRN-BC
Palliative Care Nurse Practitioner at CHIPalliative Care Nurse Practitioner at CHI
Leslie TapleyLeslie Tapley
Scheduling Coordinator at CHIScheduling Coordinator at CHI