Cynthia Lopez

Work History

BILINGUAL PROCESSING COORDINATOR

SOS INTERNATIONAL

Donna , TX

2022.10 - 2023.12

Receive data already gathered by an immigration officer/agent for initial intake of detainee's
Performed data entry tasks related to agents orders, including updating records and tracking shipment progress.
Assisted other team members with complex processing tasks as needed.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Interpreted and explained work procedures and policies to brief staff.
Developed and maintained filing systems for processed documents.
Maintain well-being of detainees outside of a secure complex, inventorying, tagging and store detainees personal property for
Log the status of welfare checks of occupants, visual inspections of temporary holding areas and input information into the appropriate processing system
Draft and maintain administrative paperwork and reports related to property, transportation, and deportation documentation
Enter data in customer portal linking, family units and family groups (FMU/FMG) and e3
Store property and conducts inventories
Conduct roll call and performing duties related to care of those in custody
Update modules with cell assignments and custodial actions (food, medical, phone calls) and other amenities.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

TRANSPORT SPECIALIST

MVM INC.

2021.04 - 2022.04

Provide a humble care and service to unaccompanied minors of all age groups while accompanying them via domestic flights and/or ground transportation to select government facilities
Provide minors and family member(s) with meals, clean weather appropriate clothing, and any other items which may be needed for travel
Communicate with children and teens in a way that is culturally-sensitive, while fostering a safe and humane environment
Travel frequently as required to fulfill the obligations and responsibilities of the position with a minimum of three (3) days consecutively at a time and with short notice
Support critical duties and responsibilities that must continue to be performed during crisis situations and contingency operations
Responsiveness to require certain special considerations, such as extended overnight travel, nights and weekends, rotational hours of work, and on-call status
Honesty and integrity to keep the conversation focused on helping and nurturing children
Performs other duties as assigned.

RECRUITING ASSISTANT

U.S. DEPARTMENT OF COMMERCE BUREAU OF THE CENSUS

McAllen , TX

2020.02 - 2020.10

Solicits space for use as training sites location
Maintains a positive relationship with community-based organizations (CBOs) that donate space and provides other support to census recruiting programs
Appraises Recruiting Managers of recruiting results and ongoing community relations efforts through weekly reports
Identifies areas that may be difficult to recruit due to language barriers, cultural barriers or physical barriers
Performs recruiting activities to ensure there is a sufficient pool of qualified applicants for temporary employment
Meets with and distributes recruiting packets to state, local and tribal governments, local businesses, local public and state employment agencies, media outlets, community centers, religious groups and other appropriate sources to recruit for a variety of positions
Maintains good public relations with applicant referral and other employment sources
Periodically reviews existing recruitment materials ensuring the applicants are provided with a thorough explanation of the responsibilities of the position
Puts up posters, distributes flyers at employment job fairs and performs other similar recruiting activities to recruit residents
When necessary, schedules and monitors paper assessment sessions, reviews application forms, and performs other tasks required in when conducting paper assessment sessions
Monitor recruiting progress using MOJO Recruiting Dashboard
Attend weekly meetings with RM and provide daily report of activities
Assist and promote the public in completing their 2020 Census survey.

ADMINISTRAVITE ASSISTANT/OFFICE MANAGER

AGENTS DIRECT INSURANCE

2004.06 - 2019.12

Provided guidance to customers regarding available insurance plans and their benefits and limitations.
Maintained accurate records of all transactions related to insurance policies.
Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.

Performed data entry from paper documents, emails, and other sources into computer systems.
Developed, implemented and maintained systems for the filing of records, reports and documents.
Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
Maintained a calendar of events, meetings, conferences, appointments.
Coordinated with vendors for office supplies and equipment maintenance as well as process invoices from vendors in an accurate and timely manner.
Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
Resolved issues in a timely manner while maintaining excellent customer service standards.
Provided technical assistance related to computer applications used by the organization.
Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
Performed additional tasks assigned by senior management staff.

INSTRUCTIONAL ASSISTANT- SPECIAL EDUCATION

NORTHSIDE ISD- Nellie Reddix Center

2008.09 - 2010.10

Assist students with feeding, diapering, toileting, hygiene, lifting, positioning, transferring to and from wheelchair
Aid students using crisis intervention techniques and other behavior modification procedures
Assist in maintaining student records and provide feedback as requested by teacher
Conduct instructional activities outlined by teacher and works with students to develop various skills
Assist with supervision of students with instruction or activities that may fall within or outside the classroom environment
Assist with maintaining a safe, neat and orderly classroom
Follow district guidelines in maintaining classroom management, discipline and confidentiality
Provide orientation and assistance to substitute teachers
Participate in required staff development, faculty meetings, special events, and district sponsored activities
Assist with the preparation of instructional materials and classroom displays
Perform other duties as assigned.

YOUTH LEADER INSTRUCTOR/DANCE COORDINATOR

NORTHSIDE ISD- POWELL ELEMENTARY

2007.10 - 2008.09

Deliver daily curriculum/lesson plans, to include academic enrichment, recreation, nutrition, art, dance, technology, sports, college/workforce, and community partner components
Actively supervise youth by standing and walking frequently and ensuring that safety measures are enforced
Aid and supervision during daily homework time
Maintain accurate daily records including attendance
Manage student behavior, provide excellent classroom management and maintain student confidentiality
Attend/complete mandatory trainings (minimum of 15 hours per school year) in core classes, required online classes, classroom management, community partner curriculum, recreation/sports, customer service, enrichment curriculum, and best after school practices
Interact in a positive manner with parents, faculty, staff and community members and provide excellent customer service to all
Ensure that the Learning Tree is a safe and healthy environment for youth to learn and play
Swimming may be required for those who work during Summer Camps
Performs other duties assigned within the scope of responsibility and requirements of the job.

Summary

Overview

Work History

BILINGUAL PROCESSING COORDINATOR

TRANSPORT SPECIALIST

RECRUITING ASSISTANT

ADMINISTRAVITE ASSISTANT/OFFICE MANAGER

INSTRUCTIONAL ASSISTANT- SPECIAL EDUCATION

YOUTH LEADER INSTRUCTOR/DANCE COORDINATOR

Education

Associate of Arts - Education

Associate of Arts - Interdisciplinary Studies

High School Diploma -

Bachelor of Arts - Organizational Leadership

Skills

Timeline

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