Cynthia Lopez
Summary
To Obtain Medical Assistant/Patient Care position in a health care facility where I can utilize my strong clinical team work and administrative experience. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
9
9
years of professional experience
Work History
Hospital Security Officer
Allied Universal Security Services - Kaiser
12.2022 - 07.2023
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
- Wrote detailed reports of all security breaches and investigations.
- Responded quickly to emergency situations to assess and deflect issues.
- Supported the training of new Emergency Room Aides, sharing best practices to enhance overall team performance.
- Maintained a clean and organized emergency room environment, ensuring optimal patient care and safety.
Celamark Corporation
Sale Representative
02.2016 - 12.2017
- Call current customers to reorder supplies, Keep track of data, Answer and route incoming calls on multiple lines,
- Responded to customer calls and emails to answer questions about products and services.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Maintained and managed customer files and databases.
- Processed debit and credit card and electronic check payments.
Agies Living
Receptionist
02.2014 - 05.2016
- Greet customers and guest who comes in and out of facility
- Take and receive calls, directs calls, monitoring Emergency Response System, check in and check out residents
- Keep track of hospital patients, make appointments for residents, keep track of mail and bills, responding to, forwarding, and organizing Residents mail, packages and monthly statements
- Coordinating schedules, setting meeting times, and arranging appointments
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintains guest suite scheduling
- Prepare flyers, and menus, etc
- As requested by Department Managers.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
Medical Assistant- Fairfield/ Suisun Adult School
High School Diploma -
San Marin High School - Novato
Phlebotomy
Phlebotomy Technician - Adult School
Fairfield 06.2024
General Ed -
College of Marin - Greenbrae
01.2016
Skills
- Bilingual: Spanish and English
- Enthusiastic learner
- Self-Motivated
- Multitasker
- Able to work quickly and efficiently
- Good natured attitude
- Analytical/Research skills
References
Ralph. C (General Supervisor)
Raven. L ( Supervisor)
Timeline
Hospital Security Officer
Allied Universal Security Services - Kaiser
12.2022 - 07.2023
Celamark Corporation
Sale Representative
02.2016 - 12.2017
Agies Living
Receptionist
02.2014 - 05.2016
Medical Assistant- Fairfield/ Suisun Adult School
High School Diploma -
San Marin High School - Novato
Phlebotomy
Phlebotomy Technician - Adult School
General Ed -
College of Marin - Greenbrae
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