Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cynthia Lopez

Sandston,VA

Summary

Dynamic Operations Specialist II at Village Bank with experience in general ledger reconciliation and a proven track record in enhancing operational efficiency. Bilingual communicator adept at resolving customer issues and fostering teamwork, recognized for delivering exceptional service and ensuring compliance with banking regulations. Committed to achieving results and exceeding expectations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Specialist II

Village Bank
Midlothian , VA
01.2024 - Current
  • Responsible for functions in the Director, including scanning, indexing, and review for Operations and Retail.
  • Reconciling general ledger accounts and making entries to clear items as they come in for posting.
  • Review daily reports, and prepare notices to be mailed to customers.
  • Accurate entry and review of wire transfers.
  • Assist in the setup and routine maintenance for Business Online customers.
  • Assist in maintaining the IRA portfolio for the bank.
  • Voluntarily participates in community events and services on behalf of the company.
  • Other duties, as assigned.
  • Managed daily operational tasks to ensure company efficiency and productivity.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.

RB II

Village Pantry
Midlothian , VA
10.2007 - 01.2024
  • Ensured compliance with all banking regulations, policies and procedures.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Resolved customer complaints in a timely manner while maintaining customer satisfaction levels.
  • Advised customers on various banking services available that best suit their needs.
  • Communicated effectively with other departments to coordinate projects or initiatives.
  • Managed daily operations of the banking center including opening and closing procedures and balancing cash drawers.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Associate of Arts - General Studies

Brevard Collage
Brevard, NC
06-1997

High School Diploma -

West Henderson High School
Hendersonville, NC
06-1995

Skills

  • General ledger reconciliation
  • Wire transfer processing
  • Regulatory compliance
  • Team collaboration
  • Time management
  • Problem solving
  • Detail orientation
  • Bilingual communication
  • Operational efficiency
  • Reliability
  • Interpersonal skills
  • Time management abilities
  • Teamwork
  • Data entry
  • Organizational skills
  • Multitasking Abilities

Certification

  • Notary for the State of Virginia

Languages

Spanish
Professional

Timeline

Operations Specialist II

Village Bank
01.2024 - Current

RB II

Village Pantry
10.2007 - 01.2024

Associate of Arts - General Studies

Brevard Collage

High School Diploma -

West Henderson High School

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Cynthia Lopez