Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cynthia Lopez

Austin

Summary

Dedicated Certified Nurse Assistant with a proven track record at SOCO Village, excelling in patient-focused care and vital signs monitoring. Known for compassionate support and adaptability, I enhance patient satisfaction while collaborating effectively with healthcare teams. Committed to maintaining a hygienic environment and improving patient outcomes through attentive care and reliable teamwork.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Nurse Assistant

SOCO Village
07.2022 - 09.2022
  • Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
  • Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
  • Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
  • Improved patient comfort by repositioning and transferring them on a regular basis.
  • Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
  • Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
  • Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
  • Provided skilled post-operative care to patients, closely monitoring their recovery progress and reporting any changes to nursing staff promptly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Shift Manager

McDonald’s Enterprises
04.2016 - 07.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Troubleshot equipment to reduce service calls and downtime.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.

Customer Service Cashier

Walmart
09.2017 - 05.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Guest Advocate

Target
11.2020 - 05.2021
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
  • Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and team productivity by promoting operational best practices.

Patient Care Technician

Seton Premier Staffing
02.2019 - 06.2019
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
  • Collected and documented patient information to aid in accurate medical record keeping.
  • Fostered clean and hygienic environment, reducing risk of infections.
  • Contributed to team meetings, offering insights on patient care improvements based on direct observations.

Education

GED -

American Youth Works
Austin, TX

Skills

  • Patient care
  • Transfer techniques
  • Bathing assistance
  • Compassionate care
  • Vital signs monitoring
  • Patient-focused care
  • Reliable team player
  • Adaptable
  • Time management
  • Certified nursing assistant (CNA)

Certification

  • ServSafe Food Management Handler's Certification
  • Certified Nursing Assistant (CNA) Texas Nurse Registration
  • RV Technician Level 1

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Certified Nurse Assistant

SOCO Village
07.2022 - 09.2022

Guest Advocate

Target
11.2020 - 05.2021

Patient Care Technician

Seton Premier Staffing
02.2019 - 06.2019

Customer Service Cashier

Walmart
09.2017 - 05.2022

Shift Manager

McDonald’s Enterprises
04.2016 - 07.2022

GED -

American Youth Works

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Cynthia Lopez