Cynthia Lopez
Chandler,AZ
Summary
Knowledgeable consultant with two years in experience in assisting over 50 Nissan Motor Company dealerships in their rental department. Ability to build relationships with clients through attention to detail and attending to dealer specific needs. Known for auditing and delivering data driven insights that have lead to improved operational efficiency and increased profitability.
Overview
12
12
years of professional experience
Work History
Consultant - Performance Leader
Frontline Performance Group
05.2023 - 03.2025
- Evaluated client needs and expectations, establishing clear goals.
- Audited program performance on a quarterly basis to identify areas of opportunity.
- Ensure dealerships are following national Nissan guidelines.
- Streamlined internal processes to enhance team efficiency and improve overall program outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions.
- Managed client relationships through regular check-ins and updates on program progress.
Branch Manager
Enterprise Rent A Car
03.2019 - 05.2023
- Continuously monitored branch performance against KPIs, taking corrective actions as needed to ensure objectives were met or exceeded. Manage and run the daily operations of running a business.
- Driving sales and service through reporting.
- Improved customer service scored by enhancing service quality and resolving client issues promptly.
- Ability to read reports on a daily/weekly/monthly basis to take a proactive approach to current market trends.
- Ability to identify areas of opportunity, immediately make changes that drive the desired results, and generate revenue while controlling costs.
- Plan marketing, employee trainings/development meetings, and paid time off for employees in a structured schedule.
- Empower, mentor, and motivate a team to work towards a common end goal through appraisals and weekly feedback.
Assistant Manager
Men's Wearhouse
03.2018 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records.
Crew Member
Chipotle Mexican Grill
08.2016 - 12.2018
- Proper cash handling procedures in a fast pace environment
- Follow proper food handling
Shift Leader
Panda Express
01.2013 - 06.2016
- Handle opening and closing of the store: cash handling, food handling, operations
- Provide excellent customer service in a fast pace environment
Education
Bachelors - Business Tourism Management
Arizona State University
12.2018
Associates - Business
Arizona Western College
Yuma, AZ05.2016
Skills
- Consulting
- Client relationships
- Relationship building and management
- Adaptability and flexibility
- Marketing
- Critical thinking
- Business management
- Customer Service
- Coaching and mentoring
- Attention to detail
- MS office
- Issue resolution
Languages
Spanish
Timeline
Consultant - Performance Leader
Frontline Performance Group
05.2023 - 03.2025
Branch Manager
Enterprise Rent A Car
03.2019 - 05.2023
Assistant Manager
Men's Wearhouse
03.2018 - 05.2019
Crew Member
Chipotle Mexican Grill
08.2016 - 12.2018
Shift Leader
Panda Express
01.2013 - 06.2016
Bachelors - Business Tourism Management
Arizona State University
Associates - Business
Arizona Western College
Similar Profiles
Dragan KrsticDragan Krstic
Customer Success Manager - SaaS at Frontline Performance GroupCustomer Success Manager - SaaS at Frontline Performance Group
Ram ParkashRam Parkash
IN-Gauge Tech Support Engineer at Frontline Performance GroupIN-Gauge Tech Support Engineer at Frontline Performance Group
Christian CrisostomoChristian Crisostomo
In-Gauge Technical & Implementation Support at Frontline Performance GroupIn-Gauge Technical & Implementation Support at Frontline Performance Group