Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Cynthia Love

MADISON

Summary

Innovative with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Innovative [Job Title] with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.

Overview

35
35
years of professional experience

Work History

Janitorial Supervisor (FBI Contract)

Phoenix Huntsville Rehab
03.2022 - Current
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
  • Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
  • Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
  • Supervised a team of 40 employees.
  • Maintained required records of work hours, and payrolls.
  • Maintained yearly employee evaluations

Assistant Supervisor

Phoenix Huntsville Rehab
09.2017 - 03.2022
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
  • Participate and support company quality and safety program goals.
  • Managed records and documentation for payroll, inventory control and workflow.

Administrative Clerk

Phoenix Huntsville Rehab
05.2016 - 09.2017
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Created and updated records and files to maintain document compliance.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Provide effective administrative support functions for all management personnel.
  • Act as primary escort to provide transportation to employees and visitors as necessary for mission completion.
  • Monitor suspense items to ensure compliance with company requirements for employee evaluations, while setting realistic goals to ensure project completion.

Lead Line Cook

Southern Food Service
06.2010 - 05.2016
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Coordinated and prepared main entrees daily for the Marshall Space Flight organization according to nutritional needs.
  • Analyze and interpret safety, health, and nutritional procedures to ensure organization compliance with state and local intent and statutory requirements to determine potential impact on operation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Assistant Manager

Denny's Restaurant
10.1989 - 01.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Bachelor of Science - Criminal Justice

Virginia College
Tanner, AL
06.2009

No Degree - Paralegal Studies

Calhoun Community College
Tanner, AL
07.1990

Skills

  • Supervisory Experience
  • Task Delegation
  • Customer Service
  • Problem-Solving
  • Employee Training and Development
  • Microsoft Office

Additional Information

I have a FAA clearance - vendor for the FBI

I hold a secret clearance from DOD

Timeline

Janitorial Supervisor (FBI Contract)

Phoenix Huntsville Rehab
03.2022 - Current

Assistant Supervisor

Phoenix Huntsville Rehab
09.2017 - 03.2022

Administrative Clerk

Phoenix Huntsville Rehab
05.2016 - 09.2017

Lead Line Cook

Southern Food Service
06.2010 - 05.2016

Assistant Manager

Denny's Restaurant
10.1989 - 01.2010

Bachelor of Science - Criminal Justice

Virginia College

No Degree - Paralegal Studies

Calhoun Community College

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Cynthia Love