CYNTHIA LÓPEZ SIERRA

· Apply strong attention to detail when identifying and reporting inventory quantities and discrepancies.

· Count and verify inventory quantities at designated storage locations and directly on the production line.

· Performed inventory counts of materials used throughout the company’s production line.

· Use company inventory and information systems to process inventory counts and receive or assign new tasks.

· Recorded and reported inventory counts to management, providing reliable and timely data.

· Managed time to complete inventory counts within deadlines while upholding accuracy.

· Work closely with team members to complete inventory tasks efficiently and maintain productivity.

· Utilized Microsoft Office applications to streamline administrative and inventory tasks.

Maintained clean, organized work area to ensure compliance with safety guidelines and support team efficiency.

Inspected assembled components for fit alignment and quality assurance.

Collaborated with team members to optimize production workflow and meet assembly targets.

Adhered to production instructions, safety procedures, and quality standards.

Assisted in assembly and installation of truck panels per specifications.

Utilized manual hand tools to install screws and fasteners.

Contributed to truck panel assembly and related components, ensuring adherence to specifications and quality standards.

• Delivered customer service across email, chat, and phone, ensuring timely support while managing multiple tasks.
• Resolved customer requests and platform issues, offering clear solutions and effective technical support.
• Guided customers in locating purchases and navigating company website and platform for a seamless experience.

• Provided exceptional customer service and facilitated customer retention efforts.
• Resolved service-related requests and developed tailored solutions for customer issues.
• Coordinated multiple tasks while ensuring high service quality and effective communication.

• Scheduled field visits and compiled monthly reconciliation reports with ETB to ensure accurate service delivery.
• Tracked materials for field technicians and generated daily productivity reports to monitor resource allocation.
• Prepared and delivered reports to monitor technicians’ assigned visits and recommended visits from ETB.

• Prepared comprehensive reports on technician schedules, field productivity, and financial information, enabling informed decision-making and effective follow-up on missed visits.
• Managed and organized administrative documents and records to streamline retrieval and compliance.
• Updated databases to track client contracts for ETB operations, ensuring accurate monitoring and accessibility.

• Updated databases and processed administrative documentation to ensure accurate operational tracking of field audit information.
• Supported technicians by phone with ADSL port assignments, data corrections, status changes, phase verification, and installation information.
• Entered completed field activities into multiple applications and performed required operational validations.
• Entered completed field activities into multiple applications, ensuring compliance with operational validation requirements.

• Processed administrative documentation and entered service data for efficient billing.
• Updated databases for tracking vehicles in ETB operations to ensure accurate oversight.
• Monitored performance indicators and prepared management reports to support decision-making.

• Greeted clients and visitors warmly upon arrival at the office.
• Managed incoming calls, directing them to appropriate departments promptly.
• Handled incoming phone calls to assist customers and coordinate inventory activities, filing, and document receipt and delivery.
• Scheduled appointments and coordinated meeting logistics for staff and clients.
• 2 months

• Assisted in recruitment processes, including scheduling interviews and reviewing applications.
• Coordinated orientations for new hires, introducing company policies and procedures.
• Maintained employee records and updated information in HR databases.
• Managed employee uniforms and supplies, ensured timely document delivery, and provided internal customer service to enhance employee experience.
• Organized special-date events, handled phone inquiries, maintained filing systems, and coordinated supply requests to support operational needs.

• Contacted Telefónica de Telecom customers to resolve outstanding invoices and secured payment arrangements.
• Managed accounts with overdue balances of one to two months to facilitate timely payments.
• 2 months