Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Luna

Jacksonville,FL

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

19
19
years of professional experience

Work History

Store Manager

Vans
12.2017 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

2nd Assistant Manager

Zumiez
04.2017 - 12.2017
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.

Assistant General Manager

Melt Bar And Grilled
08.2014 - 03.2017
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.

Part Time Manager

Hot Topic
08.2004 - 08.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Receptionist

Alternative Press Magazine
07.2012 - 02.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Bachelor of Arts - Broadcasting

Baldwin Wallace University
Berea, OH
05.2010

Skills

  • Consumer Trends
  • Active Listening and Communication
  • Outstanding Communication Skills
  • Customer Experience
  • Customer Service
  • Proper Staffing
  • Merchandise Standards
  • POS Inventory System Operation
  • Staff Training
  • Performance Review
  • Goals and Performance

Timeline

Store Manager

Vans
12.2017 - Current

2nd Assistant Manager

Zumiez
04.2017 - 12.2017

Assistant General Manager

Melt Bar And Grilled
08.2014 - 03.2017

Receptionist

Alternative Press Magazine
07.2012 - 02.2014

Part Time Manager

Hot Topic
08.2004 - 08.2014

Bachelor of Arts - Broadcasting

Baldwin Wallace University

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Cynthia Luna