Cynthia Luna

Dental Receptionist

Gary R. Johnson/ John Matchett DDS

03.2014 - Current

Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Streamlined insurance claims processing for faster reimbursement and improved patient experience.
Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
Greeted patients upon arrival and assisting with the check-in process.
Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Improved billing accuracy by verifying insurance coverage and updating patient financial records accordingly.
Maintained a clean and welcoming reception area for patients,
Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Assisted in optimizing dental practice operations by proactively identifying and resolving administrative issues or inefficiencies.
Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Scheduled, rescheduled, and cancelled appointments for dental patients.
Provided excellent customer service to create positive experiences and build patient trust.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Helped patients complete necessary medical forms and documentation.
Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Adhered to strict HIPAA guidelines to protect patient privacy.
Completed patient referrals to other medical specialists.
Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Managed patient billing processes for timely, accurate payments.
Obtained payments from patients and scanned identification and insurance cards.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Prepared and processed patient referrals and transfer requests.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Managed office bookkeeping with insurance billing and patient payments.
Placed new supply orders, managed inventory and restocked clerical spaces.
Answered phone calls and messages for the DR, scheduling appointments, and handling patient inquiries.

Summary

Overview

Work History

Dental Receptionist

Education

High School Diploma -

Skills

Gardening, Long walks, Movies

Timeline

Dental Receptionist

High School Diploma -

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