Cynthia Luna
Edgewater
Summary
Proven leader in retail management with a track record of driving sales growth and enhancing customer service at Vans, a VF Company. Skilled in operations management and outstanding communication, adept at problem-solving and fostering team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency by implementing effective policies and procedures.
Overview
20
20
years of professional experience
Work History
Store Manager
Vans, a VF Company
12.2017 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
Part Time Manager
Hot Topic
08.2004 - 06.2019
- Accomplished multiple tasks within established timeframes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
Assistant General Manager
Melt Bar and Grilled
05.2010 - 04.2017
- Resolved problems promptly to elevate customer approval.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Arts - Radio And Television Broadcasting
Baldwin Wallace University
Berea, OH05.2010
Skills
- Employee Training
- POS Systems
- Partnership Building
- Operations Management
- Customer Service Management
- Customer Relations
- Problem-Solving
- Customer Response
- Policies and Procedures
- Goals and performance
- Outstanding communication skills
Timeline
Store Manager
Vans, a VF Company
12.2017 - Current
Assistant General Manager
Melt Bar and Grilled
05.2010 - 04.2017
Part Time Manager
Hot Topic
08.2004 - 06.2019
Bachelor of Arts - Radio And Television Broadcasting
Baldwin Wallace University
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