Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Luna

New Port Richey,FL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Order Service Representative

HSN
Clearwater, FL
08.2011 - Current
  • Assisted customers with inquiries, order placement and product information.
  • Processed orders accurately and efficiently in a timely manner.
  • Managed customer accounts by providing accurate information regarding pricing, availability and delivery dates.
  • Identified potential problems that may affect the order process and provided solutions to resolve them.
  • Utilized computer systems to enter data, track orders, generate reports and communicate with other departments.
  • Maintained records of customer interactions, complaints, comments and account statuses.
  • Represented work unit at meetings to serve as a liaison for requests and complaints.
  • Exceeded established goals while leveraging customer service, sales, and employee management best practices.
  • Mentored new and struggling team members to support company needs.

Education

Bachelor of Arts -

Columbia College
Columbia, MO
01-2013

Skills

  • Upselling strategies
  • Customer Service
  • Order Processing
  • De-Escalation Techniques
  • Call Documentation
  • Critical thinking abilities
  • Time management abilities
  • Skip tracing experience
  • Investigative research
  • Collections background
  • Data gathering and organization
  • Files and records management
  • Medical Billing
  • Invoice Processing

Timeline

Order Service Representative

HSN
08.2011 - Current

Bachelor of Arts -

Columbia College
Cynthia Luna