Summary

Overview

Work History

Skills

Languages

Work Availability

Timeline

Education

Certification

Cynthia Selene Luna

Denver,CO

Summary

Knowledgeable Healthcare Financial Analyst and Patient Access leader with 18 years of experience enhancing revenue cycle integrity across health networks. Expertise in mitigating insurance claim denials and optimizing authorization workflows using Epic Systems. Skilled in managing high-volume data streams while ensuring data security and HIPAA compliance. Pursuing further technical competencies in health governance and Registered Health Information Administrator (RHIA) certification.

Overview

years of professional experience

Certificate

Work History

Patient Financial Counselor

Hanger Clinic: Prosthetics & Orthotics

Remote

03.2025 - Current

Assisted more than 50 patients each day in comprehending intricate insurance billing options and available financial support resources.
Reviewed individual financial data to establish structured payment plans, ensuring compliance and efficient tracking of care accessibility.
Executed end-to-end payment processing and maintained detailed records to ensure accurate financial tracking.

Patient Access Specialist Senior

UCHealth University of Colorado Hospital

Aurora, CO

01.2023 - 09.2024

Managed comprehensive workflows for front-end revenue cycle, focusing on accurate insurance eligibility checks and timely prior-authorization execution.
Streamlined inbound patient call processes, handling 50+ complex inquiries daily to enhance scheduling accuracy and data management within Epic systems.
Facilitated patient registration processes to ensure accurate and timely data entry.

Administrative Assistant

Adams County School District 14

Commerce City, CO

06.2019 - 06.2020

Processed data input parameters to onboard and manage over 100 adult learners in targeted literacy programs, facilitating their educational journeys.
Managed daily administrative operations and ensured efficient office workflow.
Partnered with corporate and legal teams to construct, scrub, and secure critical documentation for formal institutional hearings, supporting compliance and procedural integrity.

Patient Care Coordinator

Rocky Mountain Family Medicine

Aurora, CO

08.2009 - 02.2019

Secured and processed sensitive clinical records for high-volume medical office, ensuring compliance with HIPAA regulations to protect patient privacy.
Streamlined patient routing by processing over 80 incoming requests daily and coordinating complex provider appointment grids.
Managed front-end cash, check, and credit transactions, achieving zero-error balances and maintaining accurate audited ledgers.

Skills

Revenue cycle: Financial Counseling, insurance verification, Prior Authorizations, Claim Support
Compliance: HIPAA Privacy Standards, Regulatory Guidelines, Risk Management
Systems: Epic Systems, NextGen EMR, EHR database management, Microsoft Office

Operations: High-Volume Remote Customer Support, Intake Management, Scheduling Matrix Systems
Proficient in negotiating payment terms
Insurance eligibility verification

Languages

Spanish

Native or Bilingual

English

Native or Bilingual

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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