Cynthia Luna
Denver,CO
Summary
Highly organized and dedicated individual with a proven track record of delivering exceptional customer service in fast-paced environments. Possesses keen attention to detail and strong decision-making skills, adept at efficiently managing multiple concurrent tasks. Self-motivated with a strong work ethic, able to perform effectively both independently and as part of a team.
Overview
16
16
years of professional experience
Work History
Patient Access Specialist Senior
UCHealth University of Colorado Hospital
01.2023 - 09.2024
- Collaborated with medical staff to prioritize urgent appointments and accommodate special requests
- Responded promptly to patient inquiries regarding appointment availability, rescheduling, and cancellations
- Managed and maintained patient scheduling system, ensuring accurate and up-to-date appointment information
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Utilized electronic health record (EHR) system to input and update patient demographic data accurately
- Verified insurance coverage and obtained necessary authorizations for scheduled procedures or consultations
- Developed strong relationships with referring physicians' offices to facilitate seamless referral process
- Participated in team meetings to discuss workflow improvements, share best practices, and address challenges
- Coordinated with external facilities or providers for referrals or transfers as needed
- Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
- Scheduled diagnostic tests and procedures for patients based on physician orders
- Developed strong relationships with patients by demonstrating empathy, compassion, and respect during interactions
- Utilized electronic scheduling software to optimize appointment booking efficiency
Administrative Assistant
ADAMS COUNTY SCHOOL DISTRICT14
06.2019 - 06.2020
- Coordinated registration processes for incoming students, including course selection, scheduling, and enrollment
- Provided support to students regarding registration issues, academic policies, and graduation requirements
- Assisted in planning and executing graduation ceremonies, including coordinating logistics and preparing diplomas
- Maintained confidentiality of student information in accordance with privacy regulations
- Managed and maintained executive calendars and meetings
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Managed expense reports by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
- Researched pricing options from various suppliers/vendors leading to cost savings of school supplies
- Prepared legal documents with accuracy and attention to detail
- Managed incoming and outgoing correspondence, ensuring timely delivery and appropriate distribution
- Scheduled appointments/meetings between lawyers/parents/dean for expulsions
Patient Care Coordinator
Rocky Mountain Family Medicine
08.2009 - 02.2019
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
- Coordinated referrals to specialists or other healthcare facilities as required for comprehensive treatment
- Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
- Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
- Utilized electronic health record (EHR) systems to update patient information, process payments, and generate invoices
- Investigated and resolved billing inquiries from patients, insurance companies, and internal stakeholders in a professional manner
- Assisted patients in understanding their medical bills, explaining charges, insurance coverage details, and payment options
- Trained new staff members on billing procedures, software systems usage, and customer service best practices
- Participated in team meetings to discuss challenges faced in the revenue cycle management process and proposed solutions for improvement
Office Administrator
Intermountain staffing
07.2008 - 08.2009
- Managed daily administrative tasks, including answering phone calls, responding to emails, and organizing meetings
- Maintained office supplies inventory by checking stock levels and placing orders as needed
- Coordinated travel arrangements and ensuring timely bookings and cost-effective options
- Managed the full recruitment cycle, including sourcing candidates, conducting interviews, and making job offers
- Developed compensation structures based on market research to attract top talent while maintaining budgetary constraints
- Maintained accurate records of employee hours, wages, taxes, and deductions
- Collaborated with HR department to ensure timely and accurate processing of new hires, terminations, and changes in employee status
- Assisted in the preparation of annual W-2 forms for all employees within designated deadlines
- Managed full cycle recruiting process including sourcing, screening, interviewing, and onboarding of new hires
- Built strong relationships with hiring managers to understand their staffing needs and provide effective solutions
- Developed job descriptions that accurately reflected the requirements of each position
- Negotiated offers with selected candidates, considering salary expectations, benefits packages, and relocation assistance if applicable
- Conducted background checks and reference checks on potential hires as part of due diligence process
- Managed relationships with external recruitment agencies/vendors when necessary for specialized positions or high-volume hiring needs
- Conducted thorough candidate screenings, interviews, and reference checks to ensure a strong match between candidates and client requirements
- Managed multiple recruitment projects simultaneously while meeting tight deadlines
- Made outbound cold calls to businesses to get more prospects
Education
Diploma - Medical insurance billing and coding
Bryman College
Ontario, CA06.2007
Skills
- Office Management
- Office Administration
- Medical Scheduling
- Medical Records
- Microsoft Office
- Administrative Experience
- Organizational Skills
- Clerical experience
- HIPAA compliance
- Appointment scheduling
- Professionalism and ethics
- Exceptional communication
- Data entry proficiency
- Insurance verification
- Healthcare software
- Authorization verification
- Customer service
- Multitasking and organization
- EMR updating
- Team collaboration
- Training coordination
- Team leadership
- Administrative and office support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company Retreats4-day work weekPaid sick leaveHealthcare benefitsWork from home option401k matchPaid time offTimeline
Patient Access Specialist Senior
UCHealth University of Colorado Hospital
01.2023 - 09.2024
Administrative Assistant
ADAMS COUNTY SCHOOL DISTRICT14
06.2019 - 06.2020
Patient Care Coordinator
Rocky Mountain Family Medicine
08.2009 - 02.2019
Office Administrator
Intermountain staffing
07.2008 - 08.2009
Diploma - Medical insurance billing and coding
Bryman College
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