Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Lupkovich

Wilmore,KY

Work Preference

Desired Job Title

Foster Care ProviderSales Floor AssociateRetail Sales AssociateCustomer Service RepresentativeAccount Resolution Specialist

Work Type

Part Time

Location Preference

On-SiteRemoteHybrid
Location: Wilmore, KY, USLexington, KY
Open to relocation: Yes

Important To Me

Flexible work hoursWork from home optionPersonal development programsHealthcare benefits401k match4-day work week

Summary

Detail-oriented professional with a strong background in data management and customer service. Recognized for exceptional communication skills and problem-solving abilities, contributing to improved team collaboration and customer satisfaction.

Overview

21
21
years of professional experience

Work History

Foster Care Provider

NECCO
09.2013 - 06.2017
  • Coordinated with therapists, counselors, and other professionals to create individualized plans for each child''s development.
  • Documented data and completed accurate updates to case records.
  • Maintained open communication with caseworkers and support teams to ensure that the needs of each child were being met effectively.
  • Implemented behavioral management strategies to promote positive interactions and personal growth.

Sales Floor Associate

Walmart
02.2012 - 08.2013
  • Assisted customers with product selection and inquiries, enhancing shopping experience.
  • Maintained organized sales floor, ensuring merchandise was well-displayed and accessible.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Collaborated with team members to implement promotional strategies, driving sales up 10%.

Retail Sales Associate

Walmart
01.2008 - 10.2011
  • Resolved customer complaints promptly, fostering positive relationships and satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated point-of-sale systems efficiently, processing transactions and handling cash accurately.
  • Greeted customers and helped with product questions, selections, and purchases.

Customer Service Representative

Cablevision
10.2001 - 06.2003
  • Resolved customer inquiries and issues efficiently through multi-channel communication platforms.
  • Processed service orders and account changes using internal software systems.
  • Collaborated with team members to enhance customer experience and streamline support processes.
  • Trained new staff on customer service protocols and system navigation techniques.

Account Resolution Specialist

Memorial Sloan Kettering
12.1999 - 09.2001
  • Resolved patient account discrepancies through detailed analysis of billing and insurance documentation.
  • Collaborated with healthcare teams to streamline account resolution processes and enhance patient satisfaction.
  • Trained new staff on best practices for account reconciliation and conflict resolution strategies.
  • Analyzed trends in billing errors, implementing corrective actions to reduce recurrence rates.

Technical Support Representative

Nextel Communications
10.1998 - 12.1999
  • Assisted in diagnosing hardware and software issues for various devices.
  • Collaborated with team members to identify recurring technical problems and solutions.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

Data Entry Supervisor

Nextel
06.1997 - 09.1998
  • Supervised data entry team of 15 employees, ensuring accuracy and efficiency in processing large volumes of information.
  • Streamlined workflow processes, reducing errors and enhancing overall productivity across data management tasks.
  • Trained and mentored new staff on best practices for data entry and system usage, fostering a collaborative work environment.
  • Implemented quality control measures to maintain high standards of data integrity and compliance with company policies.

Data Entry Clerk

Nextel
02.1996 - 06.1997
  • Organized, sorted, and checked input data against original documents.
  • Processed high volumes of data entries with accuracy and attention to detail.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Education

Associate of Science - Computer Information System

DeVry University
Woodbridge, NJ
01-1996

Skills

  • Strong communication and interpersonal skills
  • Attention to detail
  • Reliable and responsible
  • Excellent written and verbal communication
  • Basic mathematics
  • Problem-solving abilities

Timeline

Foster Care Provider

NECCO
09.2013 - 06.2017

Sales Floor Associate

Walmart
02.2012 - 08.2013

Retail Sales Associate

Walmart
01.2008 - 10.2011

Customer Service Representative

Cablevision
10.2001 - 06.2003

Account Resolution Specialist

Memorial Sloan Kettering
12.1999 - 09.2001

Technical Support Representative

Nextel Communications
10.1998 - 12.1999

Data Entry Supervisor

Nextel
06.1997 - 09.1998

Data Entry Clerk

Nextel
02.1996 - 06.1997

Associate of Science - Computer Information System

DeVry University

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Cynthia Lupkovich