Cynthia Luther
Orlando,Fl
Summary
Lead Specialist Accounts Receivable with 20+ years of experience within Accounting and Finance departments. Known for accuracy, attention to detail and timeliness. Demonstrates the ability to work a leader as well as a team member. Accounting career includes a strong experience in government invoicing, private and commercial airlines-based operations, rounding it off with 15 + years of residential and commercial lending and construction experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Specialist Accounts Receivable Lead
Cubic Corporation
01.2018 - Current
- Prepare Government Cost Types, T&Ms, Performance Based/Progress Payment, Firm Fixed Price invoices for entry into various portals (ie WAWF, Exostar, Pay.gov, Ariba…etc)
- Developed an in-depth Cost Type training for Billers
- Communicate with Financial Analysts, Contract Administrators, and Project Managers to prepare/rectify invoices
- Intercompany Billing for APAC and EMEA and North American Sales Organizations
- Interview, Hiring Process of new employees as well as Training of all new hires on all aspects of billing
- Reconciliation of ACRN logs of DFAS payments
- Performs Government Closeouts from an AR Perspective, including Final Voucher with Release of Claims and Assignment of Contracts
- Developed and continuously revising a CLOSE OUT process for Government Completed Contracts
- Developed a Manual Progress Payment procedure for Progress Payments that need to be invoiced outside SAP
- Preparation of Incurred Cost Claim Reports (ICE Claim)
- Maintains GSA Reporting for Government Contracts
- Participates in documentation of billing processes and is knowledgeable of contracts
- Reconciliation of the ULPP accounts
- Prepares commercial invoices
- Assists Cash and Collection with follow up on uncollected Accounts Receivable amounts
- Interprets written billing instructions contained in sales orders issued by the Contracts Department
- Participates in documentation of billing processes and is knowledgeable of contracts
- Prepares other Invoices such as PBPs, Milestone etc.as required by Contracts in accordance with Sales Orders.
Lead Senior Accounts Receivable
BBA Aviation
01.2014 - 01.2018
- Understand all aspects of Fuel/Non-Fuel billing and be able to train BSC Fuel/Non-Fuel billing staff
- Assist Billing Supervisor in the month end close process
- Assist Billing Supervisor in monitoring activities during the billing periods
- Assist the staff with directions and billing corrections
- Assist Billing Supervisor in determining work procedures, preparing work schedules and expediting workflow
- Process daily, weekly, semi-monthly and monthly billing for all locations using designated billing systems and supporting platforms
- Review Billing transmittals/Work orders against supporting documentation, contract and relevant schedules
- Obtain customer approval of draft bill (where applicable)
- Enter billing information into relevant billing systems
- Perform daily balancing activities
- Perform peer audits of billing accuracy
- Conduct data and process analysis
- Promote and provide exceptional customer service
- Perform additional functions as needed or assigned
Lead Customer Service Representative
Signature Flight Support/BBA Aviation
01.2012 - 01.2014
- Created Invoices for services rendered
- Set up new accounts; maintain records and reports and other clerical duties
- Assist customers with requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc
- Resolve customer requests, questions and complaints regarding the Company’s services or products
- Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures
- Communicate with customers via ConciAir System, Unicom/air to ground radio
- Wing walker certified
- Marshalling in Aircraft
- Perform other duties as assigned
Vice President of Sales/Operations
C&L Mortgage, Inc
01.2000 - 01.2009
- Maintained daily sales and back-office operations,
- Doubled monthly sales per Loan Officer from $1 million to $3.2 million
- Implemented Quota statuses for LO's and held accountable for such
- Handled Hiring, Disciplinary Actions and Terminating of Employees
- Handled all Payroll, Insurance, Workman’s Comp and H.R for 25 employees
- Created and Managed “in house” Quality Control Audit department
- Maintained Pipeline of all Originating Loan Officers (L.O.'s)
- Implemented training course for new L.O.'s
- Received and responded to all customer inquiries in a timely manner
- Maintained updated customer contact information
- Followed-up with affiliates and customers to ensure that all client issues are resolved.
Education
Associate of Science - Real Estate Development Program
Valencia College
2016
Account / Finance Program - Finance
New England Banking Institute/Bentley College
Boston, MA1995
Skills
- ERP System SAP; Ariba; Citrix (AIS, FMS, AS400) Sage 1000 (EMEA), Sage 300, TelNet, SodaPop
- Governement Closeouts; Final Voucher and Releases
- Incurred Cost Audit (ICS CLAIMS)
- GSA Reporting
- Account Reconciliation
- Government Portals: WAWF, EXOSTAR, PayGov, Transcepta
- Microsoft Office Suite
- Mortgage Software: Time Management, Byte Pro, Genesis 2000, Contour, Encompass, EPass Mortgage Software,
- Account Analysis
Timeline
Specialist Accounts Receivable Lead
Cubic Corporation
01.2018 - Current
Lead Senior Accounts Receivable
BBA Aviation
01.2014 - 01.2018
Lead Customer Service Representative
Signature Flight Support/BBA Aviation
01.2012 - 01.2014
Vice President of Sales/Operations
C&L Mortgage, Inc
01.2000 - 01.2009
Associate of Science - Real Estate Development Program
Valencia College
Account / Finance Program - Finance
New England Banking Institute/Bentley College
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