Cynthia Lynch
Hinckley,IL
Summary
Reliable Quality Supervisor with excellent attention to detail and workplace focus. Offering proven history of analyzing data and systems to improve overall productivity.
Dedicated Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality personnel to identify and resolve non-conformities and embed culture of continuous improvement.
Overview
18
18
years of professional experience
Work History
Interim Quality Manager
Sonoco TEQ
04.2024 - Current
- Led customer audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Led Customer issues root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
Quality Supervisor
Sonoco TEQ
09.2023 - Current
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Streamlined quality control procedures for increased efficiency and reduced production downtime.
- Mentored junior staff in quality management best practices, fostering a culture of excellence and accountability.
- Facilitated effective communication between departments regarding product specifications, tolerances, and testing requirements.
- Directed and supervised 10 employees involved in product inspection and quality control procedures.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
Quality Control Analyst
TEQ-Sonoco
01.2012 - Current
- Defined and implemented quality initiatives to reduce risk.
- Planned and implemented performance improvement and quality assurance programs.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Participated in departmental meetings to establish short- and long-term strategy.
- Administered at least 10 internal quality audits and assessed results to inform corrective action measures.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Addressed non-conformance issues, pausing production to correct errors resulting from customer complaints.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders, and engineering specifications to meet contract compliance regulations.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Edited, proofed and critiqued internal documents to improve clarity annually.
- Conducted data review and followed standard practices to find solutions.
- Suggested improvements to designs and documentation to improve product reliability and manufacturability.
- Created and maintained several databases to track statistical data.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Created and collaborated in implementation and maintenance of customer complaint log.
Packer
Sonoco - Alloyd
07.2011 - 11.2011
- Assembled boxes, cartons and containers to package items.
- Inspected items for defects and damage.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
- Placed items into bags, boxes or other containers.
- Secured items for storage or shipment.
Cashier
Jewel- Osco
01.2009 - 07.2011
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
Movie Theater Employee
Randall 15
10.2008 - 01.2009
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Sold admission, processed payments, and issued tickets.
- Worked with other staff members for smooth theater operations.
- Prepared reports on daily activities and sales to provide management with relevant information.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
Packer
AGCO
05.2006 - 10.2008
- Assembled boxes, cartons and containers to package items.
- Inspected items for defects and damage.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
- Sorted and stacked finished items.
- Utilized adhesive labels and other materials to package items.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
No Degree - Business
Waubonsee Community College
Sugar Grove, ILHigh School Diploma -
Hinckley- Big Rock High School
Hinckley05.2008
Skills
- Stability Sampling
- Report Creation
- Testing Protocols
- QA Methodologies Mastery
- Data Analysis
- Compliance with GMPs
- Project Management
- Corrective Actions
- Testing Procedures
- Audit Processes
- Correction Action Planning
- Engineering Drawings
- QC Investigations
- Cause and Effect Analysis
- Company Quality Standards
Company Sent Classes
TEQ- Sonoco had sent me to a lot of classes.
- Blueprint Reading Class
- Microsoft Access
- Microsoft Excel
- Mitutoyo Calibration Training
- Perry Johnson ISO 9001
- FMEA
Timeline
Interim Quality Manager
Sonoco TEQ
04.2024 - Current
Quality Supervisor
Sonoco TEQ
09.2023 - Current
Quality Control Analyst
TEQ-Sonoco
01.2012 - Current
Packer
Sonoco - Alloyd
07.2011 - 11.2011
Cashier
Jewel- Osco
01.2009 - 07.2011
Movie Theater Employee
Randall 15
10.2008 - 01.2009
Packer
AGCO
05.2006 - 10.2008
No Degree - Business
Waubonsee Community College
High School Diploma -
Hinckley- Big Rock High School
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