Cynthia Lynette Griffis
Jacksonville,FL
Summary
Achieved improved customer satisfaction ratings through dedicated service and administrative support.,Elevated youth engagement and success through effective coaching strategies, promoting teamwork and personal development.,Demonstrated readiness to contribute to a progressive organization, driven by a strong work ethic and adaptability.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Cleaning Crew Lead Assistant
The Happy Bubble LLC.
02.2026 - Current
- Arrived at facility promptly to maintain workflow continuity for employees present.
- Oversaw waste management by replacing trash liners and ensuring proper disposal practices. Implemented sanitation protocols for all high-touch surfaces including desks, bathrooms, and communal areas. Enhanced workplace hygiene by meticulously cleaning and disinfecting all relevant areas.
- Refilled empty dispensers including toilet paper, paper towels, and soap to maintain supply levels. Monitored dispenser stock and replenished supplies as needed for consistent availability. Ensured all dispensers were fully stocked to prevent supply shortages.
- Oversaw floor cleaning operations, utilizing vacuum and mop techniques for optimal results. Managed cleanliness standards for staircases and bathrooms.
- Managed lighting systems to ensure all lights in building were deactivated after completion. Oversaw security protocol implementation by setting alarms and securing premises effectively.
- Rotated and monitored inventory of closet supplies regularly. Maintained full stock of cleaning and building supplies at all times. Included microfiber rags, window solution, surface cleaner, and bathroom cleaners in inventory checks.
- Supervised crew members to ensure thorough quality checks and adherence to commitments.
- Maintained professional attire to embody company values and uphold brand reputation.
Administrative Assistant
JL Recycling
01.2012 - 01.2014
- Oversaw front desk operations, ensuring efficient visitor greeting and effective phone inquiry management.
- Executed comprehensive inventory checks to ensure accurate stock levels.
- Generated comprehensive weekly status reports to facilitate informed decision-making.
- Compiled and organized performance summaries and documentation to facilitate informed decision-making for management.
- Executed word processing and data entry tasks with exceptional accuracy.
Youth Sports Coach
Miramar Youth Sports Program
01.2010 - 01.2012
- Guided and developed youth athletes through structured coaching and mentorship programs.
- Coordinated logistics for team practices and matches to ensure smooth operations.
- Facilitated basic recruit training and leadership development initiatives.
- Assisted in organizing and managing team activities for youth players. Supported coaches in implementing practice sessions and game strategies. Facilitated communication between players and parents to enhance team cohesion.
Customer Service Representative
Water Company
01.2014 - 2016
- Oversaw inbound customer call management and coordinated service appointment scheduling.
- Assisted customers by providing product details and processing sales transactions. Supported sales teams through the delivery of detailed product information.
- Cultivated a positive and professional customer experience through effective communication and support.
- Handled customer complaints and provided suitable solutions and alternatives within time constraints. Followed up to confirm resolution of issues.
- Evaluated invoices and allocated them to appropriate batches.
- Assisted customers by providing water testing reports and coordinating outreach efforts. Supported customer engagement through distribution of water testing results.
- Ensured adherence to communication procedures, guidelines, and policies.
- Enhanced customer engagement by proactively exceeding expectations.
Education
High School Diploma - undefined
Pennsauken High School
Pennsauken, NJ06.2009
Skills
Customer Service Excellence
Administrative & Clerical Support
Communication & Interpersonal Skills
Time Management & Multitasking
Organizational Efficiency
Event Planning & Team Coordination
Problem-Solving & Critical Thinking
Adaptability Under Pressure
Call center experience
Team coaching
Performance evaluations
Skill development
Data entry
Teamwork and collaboration
Attention to detail
Problem-solving abilities
Excellent communication
Organizational skills
Phone and email etiquette
Microsoft office
Documentation and recordkeeping
Handling complaints
Recruitment and hiring
Scheduling and calendar management
Appointment scheduling
Inventory management
Commercial cleaning experience
Commercial cleaning proficiency
Parent-teacher communication
Student engagement
Health education
Project-based learning
Language instruction
Critical thinking
Classroom management
Assessment strategies
Literacy development
Motivating students
LANGUAGES
English
Spanish
Certification
- Certificate of Commendation
- U.S. Marine Corps, Marine Medium Helicopter Training Squadron 164 (2013-01)
- Certificate of Appreciation
- Youth Coaching, Miramar Youth Sports Program (2012)
Timeline
Cleaning Crew Lead Assistant
The Happy Bubble LLC.
02.2026 - Current
Customer Service Representative
Water Company
01.2014 - 2016
Administrative Assistant
JL Recycling
01.2012 - 01.2014
Youth Sports Coach
Miramar Youth Sports Program
01.2010 - 01.2012
High School Diploma - undefined
Pennsauken High School