Cynthia Machile
Princeton,TX
Summary
Customer service representative with over 15 years of extensive expertise in delivering exceptional support and resolving complex inquiries. Demonstrates strong problem-solving and communication skills, excelling in fast-paced environments while maintaining a focus on enhancing customer satisfaction. A quick learner and effective team player, committed to fostering positive relationships and achieving high first-call resolution rates.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Lead, Customer Service.
Duncan Solutions
08.2025 - Current
- Demonstrated commitment to excellence and professionalism, serving as a role model for the team.
- Established clear performance metrics to effectively track progress towards targets.
- Evaluated employee skills regularly, providing training and mentorship to enhance competencies.
- Fostered a positive work environment through teamwork, open communication, and recognition initiatives.
- Managed schedules, processed time off requests, and coordinated coverage for short shifts.
- Collaborated with department leads to streamline workflows and improve interdepartmental coordination.
CSR
Employment Solutions NY
02.2024 - Current
- Resolved customer inquiries promptly, enhancing first-call resolution rates and significantly boosting overall customer satisfaction.
- Efficiently address issues, improving satisfaction
- Provided exceptional customer service, through actively listening to client needs and problem resolution.
- Cross-trained in Collections, promoting teamwork and ensuring seamless service delivery during a high-demand period.
- Remote
Administrative Assistant
ACT HEALTH INTEGRATED SERVICES
04.2016 - 01.2024
- Address inquiries, resolve issues, boost patient satisfaction and trust.
- Improve scheduling, billing accuracy, reduce patient wait times.
- Ensure timely communication with pharmacies, insurance, aid patient care.
- Organize filing system for efficient patient record management.
- Maintain office supply inventory, ensure seamless daily operations.
- Remote/Hybrid
Collections Agent
CMI
01.2013 - 11.2015
- Handled customer inquiries via phone ensuring quick and professional issue resolution.
- Managed high call volumes with precision, exceeding customer satisfaction benchmarks.
- Resolved complex complaints, collaborating with teams for effective solutions.
- Built strong customer relationships through active listening and problem-solving.
- Consistently surpassed monthly targets for satisfaction and resolution time.
Administrative Assistant
K-Real Tax Services
11.2010 - 04.2012
- Mananaged all front office affairs.
- Managed tax return checks, ensuring accuracy and compliance.
- Enhanced client satisfaction through exceptional service.
- Supported marketing efforts, boosting office visibility.
- Resolved client issues promptly, earning supervisor commendations.
- Coordinated with team members to resolve client inquiries, contributing to improved response times and client retention.
- Maintained organized records and documentation, supporting operational efficiency and meeting corporate standards.
Front Office Coordinator
MBS Tax services
02.2006 - 01.2008
- Managed front desk operations, enhancing client interactions and office efficiency.
- Managed tax return checks, ensuring accuracy and compliance.
- Resolved customer service issues, improving client satisfaction and retention.
- Handled service inquiries, providing clear communication on policies and promotions.
- Coordinated multiple tasks, ensuring timely project completion and office organization.
Education
Cosmetology License - undefined
American Beauty School
Parkchester, NY09.2008
Some college/Incomplete - undefined
Montgomery College
Rockville, MD08.2007
G.E.D Certificate - undefined
G.E.D
Gaithersburg, MD06.2005
Skills
- Time management expertise
- Team leadership
- Customer retention strategies
- Sales techniques
- Conflict resolution skills
Certification
All Lines Claims Adjuster at https://adjustercourses.com/product/texas-all-lines/
Timeline
Team Lead, Customer Service.
Duncan Solutions
08.2025 - Current
CSR
Employment Solutions NY
02.2024 - Current
Administrative Assistant
ACT HEALTH INTEGRATED SERVICES
04.2016 - 01.2024
Collections Agent
CMI
01.2013 - 11.2015
Administrative Assistant
K-Real Tax Services
11.2010 - 04.2012
Front Office Coordinator
MBS Tax services
02.2006 - 01.2008
Cosmetology License - undefined
American Beauty School
Some college/Incomplete - undefined
Montgomery College
G.E.D Certificate - undefined
G.E.D