Cynthia Macias
Thermal,CA
Summary
Results-driven Office Manager with a proven track record in enhancing operational efficiency through effective team leadership and workflow optimization. Expertise in administrative management combined with strong problem-solving and communication skills has consistently supported organizational objectives. Notable achievements include implementing improved organizational systems and managing high-pressure tasks with exceptional multi-tasking capabilities. Aiming to leverage extensive experience to contribute positively to a dynamic team environment.
Overview
18
18
years of professional experience
Work History
Office Manager
California Family Life Center
Indio , CA
04.2012 - Current
- Organized company events including holiday parties, team building activities .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Managed office inventory and placed new supply orders.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Responded to transport requests promptly, prioritizing the child's needs.
- Documented all inspection results accurately in accordance with established guidelines.
Appointment Setter
Ease Of California
Temecula, CA
04.2008 - 10.2009
- Recorded information from potential customers regarding specific product or service needs.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Provided detailed information about products and services to clients.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Called no shows and cancellations to reschedule.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Assisted customers in making decisions about products or services offered by the company.
- Made phone calls and sent emails to establish leads.
- Performed other duties assigned by management team members.
Cashier
Wendys Restaurant
Temecula, CA
04.2007 - 04.2008
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Rancho Verde High School
Moreno Valley, CA05-2008
Skills
- Event coordination
- Administrative support
- Office management
- Data entry
- Employee training
- Product restocking
- Multitasking and organization
- Customer assistance
- Billing
- Flexible schedule
- Positive attitude
- Self motivation
- Reliable
- Transportation coordination
- First aid and CPR
- Foster care support
Accomplishments
- 10 year recognition with CFLC from 2012-2022
Languages
Spanish
Professional
References
References available upon request.
Timeline
Office Manager
California Family Life Center
04.2012 - Current
Appointment Setter
Ease Of California
04.2008 - 10.2009
Cashier
Wendys Restaurant
04.2007 - 04.2008
High School Diploma -
Rancho Verde High School
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