CYNTHIA MADDEN

Medical Records Technician

• Health information technology student who aims to gain industry knowledge and re-enter the workforce.
• Eager to transition from a customer service-focused background and newly acquired technical skills training to a position in the administrative healthcare industry.
• Skilled Communicator: Excelled in building rapport and fostering collaborative relationships across a spectrum of cultural backgrounds and organizational hierarchies.
• Academically trained in healthcare insurance and reimbursement methodologies, classifications of medical data, and current procedural terminology.
• Knowledgeable of HIPAA regulations and confidentiality guidelines of protected health information, medical terminology, and general human anatomy.

Fort Smith Public School System, Fort Smith, AR, 01/2023, Present, Substitute teacher, 

• Curriculum Implementation: Ensured continuity of education by effectively executing lesson plans during teacher absences, adapting them to meet the needs of different classes,
• Classroom Management: Successfully managing diverse classroom settings, maintaining order and discipline, and fostering a conducive learning environment,
• Efficiency and Versatility: Skillfully navigated various educational environments and employed a range of teaching techniques to cater to the unique learning preferences of each student group. Seamlessly transitioned between teaching elementary and high school students, demonstrating a broad teaching competency and the ability to connect with and engage a wide age range of learners.,
• Student Engagement: Increased student engagement through interactive teaching strategies like group projects and technology integration.,
• Dedicated Educator: Fostered a nurturing and attentive educational environment, ensuring each student received individualized care and support akin to family members.

Rheem Manufacturing, Fort Smith, AR, 07/1998, 11/2006,

• Braiser,
• Quality Craftsmanship: Consistently produced high-quality braised components that exceeded quality control standards and received positive feedback from supervisors and clients. Ensured each brazing project was approached with meticulous care and precision, mirroring the standards one would apply to their own valued possessions, thereby guaranteeing superior quality and performance.,
• Efficiency Improvements: Implemented new brazing techniques or adjusted workflows, resulting in a measurable increase in productivity or reduction in project turnaround time.,
• Team Collaboration: Actively contributed to team projects, showcasing the ability to work effectively with others and support team goals,
• Skill Advancement: Pursued additional training or certifications in brazing and related areas, showing a dedication to professional growth and staying current with industry standards.

 Machine Operator, 

• Technical Proficiency and Innovation: Successfully navigated complex brazing challenges, including the repair and modification of intricate components, through the application of advanced technical skills and creative solution development.,
• Quality Assurance: Consistently produced components that met or exceeded company and industry quality standards.,
• Safety Compliance: Maintained an exemplary safety record, adhering to all company safety protocols, contributing to a safe workplace environment,
• Cost Reduction: Implemented cost-saving measures that reduced material waste and improved overall profitability for the plant

 Lacer (Production Worker), 

• Efficiency Gains: Improved lacing process efficiency by implementing time-saving techniques without compromising quality,
• Product Knowledge: Developed extensive knowledge of Rheem's cooling coil product line, including specifications and applications,
• Team Collaboration: Worked effectively with the manufacturing team to meet production targets and support continuous improvement initiatives

• ICD Coding I & II
• CPT Coding I & II
• Medical Terminology
• Human Anatomy and Physiology
• Health Insurance and Reimbursement
• Pathopharmacology
• Legal and Regulatory Issues in Healthcare
• CCS Review