Cynthia Madrid
Las Cruces,NM
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
GSA Fleet Support
Wolf Creek Federal Services
Las Cruces, NM
02.2022 - Current
- Manage and analyze data from various sources, such as repair bills, fuel consumption records, and utilization, to identify areas of improvement for a fleet of 131 vehicles.
- Developed and implemented policies and procedures for fleet operations. Identified gaps and improvement opportunities to implement corrective action to maintain optimal fleet performance.
- Led sustainability initiatives, incorporating electric and hybrid vehicles into the fleet to reduce carbon footprint.
- Managed daily operations of the fleet department, including staffing, generating, and maintaining work requests for scheduling, preventative maintenance, repairs, and performance management, which averaged 10 to 20 per day to include reconciling costs.
- Created reports on vehicle utilization, mileage tracking, and other metrics as needed on a daily, monthly, quarterly, and yearly basis.
- Performed accident investigations to determine the cause and reported accordingly to NASA.
- Evaluated current processes related to vehicle acquisition and disposal; made recommendations for changes when necessary. Perform and manage a rolling stock of 150+ assets every year to report to headquarters.
- Resolved customer complaints regarding service issues or delays in delivery times.
- Researched new technologies, such as GPS tracking systems, to determine cost-effectiveness in improving fleet operations.
- Seek a monthly fuel reimbursement averaging $7,000 to $15,000.
GSA Fleet Support Office
Jacobs Technology
Las Cruces, NM
08.2018 - 02.2025
- Manage and analyze data from various sources, such as repair bills, fuel consumption records, and utilization, to identify areas of improvement for a fleet of 131 vehicles.
- Developed and implemented policies and procedures for fleet operations.
- Identified gaps and improvement opportunities to implement corrective action to maintain optimal fleet performance.
- Led sustainability initiatives, incorporating electric and hybrid vehicles into the fleet to reduce carbon footprint.
- Managed daily operations of the fleet department, including staffing, scheduling, preventative maintenance, repairs, and performance management.
- Created reports on vehicle utilization, mileage tracking, and other metrics as needed on a daily, monthly, quarterly, and yearly basis.
- Performed accident investigations to determine cause and liability.
- Evaluated current processes related to vehicle acquisition and disposal; made recommendations for changes when necessary.
- Resolved customer complaints regarding service issues or delays in delivery times.
- Researched new technologies, such as GPS tracking systems, to determine cost-effectiveness in improving fleet operations.
Janitorial
Jacobs Technology
Las Cruces, NM
08.2015 - 08.2016
- Replenished cleaning supplies for janitorial staff members when necessary, including laundry services for dust mops.
- Managed the inventory of janitorial supplies to include but not limited to chemical inventory, as well as ordering new stock when needed, along with proper documentation.
- Provided exceptional customer service by responding to inquiries promptly.
- Stocked supplies, such as soap, toilet paper, and paper towels.
- Swept, mopped, and vacuumed the floors to ensure cleanliness. Sanitized common areas, such as lobbies, hallways, and break rooms, daily.
- Disinfect high-touch surfaces, like doorknobs, handrails, and countertops, regularly.
- Utilized appropriate personal protective equipment when handling hazardous materials.
- Ensured safety standards were met while using chemical cleaners or operating machinery.
Warehouse Technician
Jacobs Technology
Las Cruces, NM
- Managed the organization's supply chain activities, including ordering supplies, tracking deliveries, and updating inventory records accordingly for a warehouse of over 3,000 stock items.
- Performed regular maintenance checks on equipment, such as forklifts and pallet jacks, to ensure they were operating correctly at all times.
- Inspected and verified incoming goods against invoices or other documents, recorded shortages, and rejected damaged goods.
- Assisted in physical inventories by counting stock items and recording results on designated forms to include but not limited to chemical inventories.
- Maintained cleanliness of warehouse premises by sweeping floors and removing debris from the dock area regularly throughout the shift duration.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Monitored inventory levels, identified discrepancies between system records and physical counts of stock, and reported findings to management.
- Investigated customer complaints regarding shipment errors or delays, ensuring that resolutions were achieved promptly and efficiently.
Education
Associate of Science - Business Administration
University of Phoenix
Tempe, AZSkills
- Data analysis
- Policy development
- Fleet management
- Customer service
- Inventory management
- Cost reduction
- Records Management Systems
- Expense Tracking
Certification
- GSA Annual Federal Fleet Certification
- GSA Federal Fleet Managers Certification
- DEPARTMENT OF TRANSPORTATION HAZARDOUS MATERIALS
- TRAINING (A.K.A.) D.O.T. HAZMAT TRAINING
- PROCUREMENT 101
- ANNUAL PR/PO PROCESS REFRESHER TRAINING
- ENV-02 ENVIRONMENTAL COMPLIANCE
Timeline
GSA Fleet Support
Wolf Creek Federal Services
02.2022 - Current
GSA Fleet Support Office
Jacobs Technology
08.2018 - 02.2025
Janitorial
Jacobs Technology
08.2015 - 08.2016
- GSA Annual Federal Fleet Certification
- GSA Federal Fleet Managers Certification
- DEPARTMENT OF TRANSPORTATION HAZARDOUS MATERIALS
- TRAINING (A.K.A.) D.O.T. HAZMAT TRAINING
- PROCUREMENT 101
- ANNUAL PR/PO PROCESS REFRESHER TRAINING
- ENV-02 ENVIRONMENTAL COMPLIANCE
Warehouse Technician
Jacobs Technology
Associate of Science - Business Administration
University of Phoenix
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