Cynthia Mahusay
Kansas City,MO
Summary
Dynamic Merchandiser Team Captain at Macy’s with a proven track record in boosting sales through innovative merchandising strategies and engaging displays. Reliable and friendly, I excel in customer satisfaction and stock rotation, enhancing shopping experiences while training new team members to uphold best practices. Skilled in pricing updates and fostering team collaboration.
Overview
38
38
years of professional experience
Work History
Merchandiser Team Capt
Macy’
05.2007 - 03.2025
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Increased customer engagement by providing knowledgeable product recommendations.
Sales Associate
The Jones Store
09.2005 - 12.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier
Parañaque Municipal High School
08.1987 - 10.2003
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Supervising Accounts Specialist
Philippine Deposit Insurance Corp
10.1992 - 03.2003
- Served as a trusted resource for colleagues seeking guidance on various aspects of account management, fostering teamwork and knowledge sharing.
- Contributed to the development of financial reports for senior management, supporting informed decisionmaking.
- Supported audit preparations by gathering necessary documentation and responding promptly to auditor inquiries.
- Collaborated closely with cross-functional teams to address financial issues, improving overall efficiency.
- Maintained accuracy in financial data entry by diligently reviewing transactions and correcting errors promptly.
- Analyzed financial data and generated accurate, insightful reports for management.
Education
Bachelor of Science - Accounting
University of The East
Manila, Philippines03-1986
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and signage updates
- Merchandising trends
Timeline
Merchandiser Team Capt
Macy’
05.2007 - 03.2025
Sales Associate
The Jones Store
09.2005 - 12.2006
Supervising Accounts Specialist
Philippine Deposit Insurance Corp
10.1992 - 03.2003
Cashier
Parañaque Municipal High School
08.1987 - 10.2003
Bachelor of Science - Accounting
University of The East
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