Cynthia Maloney
Liberty Township, Ohio ,OH
Summary
Achieved significant improvements in resident emotional well-being and memory retention at Hawthorne Glen through compassionate caregiving and effective dementia care. Leveraged vital signs monitoring to enhance health outcomes, establishing a reputation for excellence in patient support and safety. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Resident Caregiver
Hawthorne Glen
07.2023 - Current
- Assisted residents with daily activities such as grooming, dressing, eating, and mobility for increased independence.
- Developed trusting relationships with residents and their families, establishing a strong support system for those in our care.
- Ensured strict compliance with infection control protocols to maintain a clean and healthy living environment for all residents.
- Promoted a culture of respect and dignity by treating each resident as an individual deserving of personalized attention and care.
- Coordinated transportation arrangements for off-site appointments or outings, ensuring accessibility accommodations were met for all participants involved in the trip planning process.
- Managed challenging behaviors from residents with patience and understanding while employing de-escalation techniques effectively.
- Monitored residents'' health conditions closely, reporting any changes or concerns to supervising nurses promptly.
- Provided timely assistance during emergencies, demonstrating quick thinking and effective problem-solving skills.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Activities/Transportation Specialist
Gateway Springs Health Campus
05.2022 - 07.2023
- Ensured compliance with all regulations related to patient privacy, safety, and transportation protocols.
- Assisted wheelchair-bound passengers with boarding and disembarking the vehicle safely using proper equipment and techniques.
- Maintained accurate records of patient information, mileage logs, and vehicle maintenance for efficient operations.
- Developed strong relationships with patients, earning trust and confidence through compassionate care and professionalism.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Engaged residents through events, small groups, and personal attention.
- Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
- Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
- Assisted in preparing recreational materials and supplies for each activity.
- Transported and escorted program participants to and from activities and on field trips.
- Coordinated schedules and communicated changes to customers.
Rural Mail Carrier
United States Postal Service, USPS
05.1993 - 01.2022
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Signed and received mail with signature requirements upon delivery and loading.
- Reduced customer complaints by promptly addressing and resolving delivery issues.
- Conducted regular vehicle maintenance checks, ensuring safety and reliability of delivery operations.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Utilized mail processing machines in weighing, stamping and processing mail items.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Education
Business
Sinclair Community College
Dayton, OHHigh School Diploma -
Carlisle Area High School
Carlisle, OH05.1985
Skills
- Compassionate Caregiving
- Vital signs monitoring
- Grooming assistance
- Dementia Care
- Personal Hygiene Assistance
- Emotional Support
Timeline
Resident Caregiver
Hawthorne Glen
07.2023 - Current
Activities/Transportation Specialist
Gateway Springs Health Campus
05.2022 - 07.2023
Rural Mail Carrier
United States Postal Service, USPS
05.1993 - 01.2022
Business
Sinclair Community College
High School Diploma -
Carlisle Area High School
Similar Profiles
Matthew McMickleMatthew McMickle
Residential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLCResidential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLC
Kathleen McGrewKathleen McGrew
Lead Customer Service Representative at Hawthorne Global Aviation ServicesLead Customer Service Representative at Hawthorne Global Aviation Services
Jennifer DelgadoJennifer Delgado
Receptionist Administrator at Hawthorne Dental CareReceptionist Administrator at Hawthorne Dental Care
Yu Ting LiYu Ting Li
Teacher's Assistant at OneSmart International Education Group Ltd.Teacher's Assistant at OneSmart International Education Group Ltd.
ANITA NUNANA AMELEWUANITA NUNANA AMELEWU
Registered Nurse at Hanover Healthcare CenterRegistered Nurse at Hanover Healthcare Center