Cynthia Manders
Maumee
Summary
Dynamic Front-end Team Lead with proven expertise in technical leadership, training, and customer relationship management. Committed to optimizing workflows and enhancing team performance, resulting in exceptional service delivery.
Overview
19
19
years of professional experience
Work History
Front End Team Lead
Walmart
Holland
10.2006 - Current
- Led front-end team in delivering exceptional customer service experiences.
- Coordinated training sessions for new team members to enhance skills.
- Managed daily operations and workflows to ensure efficient service delivery.
- Collaborated with management to implement process improvements at checkout.
- Oversaw cash handling procedures to maintain financial accuracy and security.
- Resolved customer inquiries and complaints promptly to improve satisfaction.
- Monitored staff performance and provided constructive feedback regularly.
- Developed scheduling plans to optimize team coverage during peak hours.
- Provided technical leadership, mentorship and guidance to team members.
- Collaborated with other departments to ensure successful delivery of projects.
- Prepared comprehensive documentation related to project specifications, architecture diagrams, workflows.
- Organized training sessions for team members on new technologies or techniques used in projects.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Researched and prepared reports required by management or governmental agencies.
- Computed balances, totals or commissions to support accounting team.
Education
Medical/Legal Transcript -
Libbey High School
Toledo, OH07-1994
Libbey High School
Toledo, OH07-1994
Skills
- Front-end development
- Technical leadership
- Workflow optimization
- Cash management
- Training and mentoring
- Customer relationship management
- Team collaboration
- Performance evaluation
- Problem solving
- Effective communication
- Time management
- Problem-solving skills
- Customer service
- Administrative skills
Timeline
Front End Team Lead
Walmart
10.2006 - Current
Medical/Legal Transcript -
Libbey High School
Libbey High School