Cynthia Mantynen
North Augusta,SC
Summary
Dynamic professional with a proven track record at Gastroenterology Associates Of Suffolk, enhancing customer satisfaction and streamlining office operations. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
Work History
Administrative Assistant/Recovery Room Nurse
Gastroenterology Associates Of Suffolk
01.2019 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Promoted a safe healing environment by maintaining recovery rooms in accordance with cleanliness standards and infection control protocols.
- Monitored patient vitals, alertness, breathing and pain levels to notify assigned physician of observed complications.
- Increased patient satisfaction by providing compassionate care and addressing concerns during the recovery process.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Bar Manager
The Laurel
01.2014 - 08.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
Teller/Assistant Head Teller
TD Bank
11.2008 - 01.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
Education
Master of Science - Medical Microbiology And Bacteriology
University of Florida
Gainesville, FL09-2020
Bachelor of Science - Biology, Minor in Chemistry
SUNY, Farmingdale
Farmingdale, NY05-2017
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Appointment scheduling
- Employee scheduling
- Driving
Timeline
Administrative Assistant/Recovery Room Nurse
Gastroenterology Associates Of Suffolk
01.2019 - 08.2021
Bar Manager
The Laurel
01.2014 - 08.2019
Teller/Assistant Head Teller
TD Bank
11.2008 - 01.2013
Master of Science - Medical Microbiology And Bacteriology
University of Florida
Bachelor of Science - Biology, Minor in Chemistry
SUNY, Farmingdale
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