Cynthia Manzer
Hancock,IA
Summary
With over 20 years of experience as an Administrative Office Assistant, Customer Service Coordinator/Office Manager, I have consistently developed and implemented new administrative systems while effectively managing staff performance and discipline. Throughout my career, I have attended to all administrative needs of the company and taken on additional responsibilities such as purchasing and obtaining vendor quotes to minimize costs and comply with MSDS standards. I have also played a key role in establishing departmental objectives, work schedules, budgets, policies, and procedures.
Overview
24
24
years of professional experience
Work History
Office Assistant/Campground Host
Pottawattamie County Conservation
05.2020 - Current
- General duties include greeting visitors, assisting campers checking in and with reservations, cleaning bathrooms, light maintenance and administrative duties, acting as a liaison between campers and DNR staff and answering questions and disseminating information to campers.
PSE/PTF
Griswild, Iowa
07.2017 - 05.2020
- Managed own post office doing all day to operations consisting of sales, distribution, customer service, finance, purchasing and overall day to day operations
- Traveled to cover all offices within a 50 mile radius as needed due to staffing shortages.
Customer Service Coordinator/Patient Access Representative
CHI Health Care
10.2000 - 07.2017
- Assisted with planning and execution of all daily functions
- Managed support staff including interviewing, tasks delegation, and scheduling
- Handled patient scheduling, payroll, purchasing, registration, and implemented integration with other departments
- Developed and prepared monthly newsletter to ensure better employee/management relations
- Marketing to build relationships
- Trainee for Joint Commission/JACHO.
Education
High School Diploma - American Studies
Frankfurt American High School
Frankfurt, Germany05.1988
Skills
- Proofreading
- Supply Management
- Event preparation
- Calendar Management
- Project Planning
- Payroll Processing
- Meeting planning
- Customer Service
- Office Administration
- Data Entry
- Epic Registration, Scheduling, Authorization and Pre-Certification
- Clerical Support
- Inventory Management
- Invoice Processing
- Expense Reporting
- Administrative Support
- Mail handling
- File Maintenance
- Event Planning
- Performance Improvement
- Excel spreadsheets
- Billing and coding
- Office Supplies Management
- Meticulous attention to detail
- Strong Problem Solver
- Patient Charting
- Customer Relationship Management (CRM)
- Resourceful
- Correspondence drafting
- Office Management
- Positive Attitude
- Staff Management
- Documentation And Reporting
- Complex Problem-Solving
Timeline
Office Assistant/Campground Host
Pottawattamie County Conservation
05.2020 - Current
PSE/PTF
Griswild, Iowa
07.2017 - 05.2020
Customer Service Coordinator/Patient Access Representative
CHI Health Care
10.2000 - 07.2017
High School Diploma - American Studies
Frankfurt American High School
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