Cynthia Mapstone
Virginia Beach,VA
Summary
Hardworking and dependable Clerk III. Demonstrated prioritization, multitasking and planning abilities.
Strong written and verbal communication, and interpersonal skills for providing superior customer service. Enthusiastic about using knowledge and skills to support any type of customer service operations.
Overview
19
19
years of professional experience
Work History
Clerk III
Virginia Beach Police Department
Virginia Beach , VA
2022.11 - Current
- Professional customer service in person, over the phone and via email.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Assisted customers with inquiries and complaints in a professional manner.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Received, sorted and organized incoming letters and packages.
- Operate standard office equipment, printer, check reader, and credit card reader
- Other duties assigned
Murray's Cheese Master
Kroger
2013.01 - 2022.05
- Completed Murray's Basic Skills Training and Murray's Red Jacket Training
- Skilled in training new team members on basic job requirements and to improve work habits
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Verify all Kroger and Murray's policies, operating standards, food safety, and procedures are communicated effectively, maintained, and followed at all times
- Experience leading and managing a team with direct and indirect reports.
Head Custodian
VB City Public Schools System
2008.01 - 2012.01
- Coordinate efforts with school staff, faculty and support personnel, which include (delivery, maintenance, and security, custodial)
- Maintain consistency in food preparation and service to students and school employees
- Facilitate the custodial training program for all new custodial employees; provide ongoing training as needed
- Assist with screening the Office of Custodial Services' applicants; provide recommendations for employment to the Director
- Schedule and perform monthly inventory of supplies; survey equipment within schools and ensure that repairs are made in a timely manner.
Cook
VB City Public Schools System
2005.01 - 2008.01
- Plan, coordinate, assign, oversee and participate as required in the preparation, cooking and serving of food; preparing and maintaining necessary records and files.
Kroger Department Head
Kroger
Education
National Registry of Food Safety Professionals [ServSafe]
01.2015
High School Diploma -
Princess Anne High School
06.1983
VA Notary
Defensive Driving Class 2023Skills
- Experience working in a fast-past environment
- Excellent written and verbal communication skills
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines
- Build positive and professional relationships with co workers
- Multi-tasking and problem solver
- Experience handling confidential information and records
References
- Teresa Killen, Kroger, Deli Manager (Retired), 757-409-3382
- Michelle Jerde, VBPD, Clerk III, 612-916-4412
- Debbie Jennings, VB School System, Cafeteria Manager, 757-434-1863
- Patty Faye, VB School System, Cafeteria Assistant (Retired), 757-754-2244
Timeline
Clerk III
Virginia Beach Police Department
2022.11 - Current
Murray's Cheese Master
Kroger
2013.01 - 2022.05
Head Custodian
VB City Public Schools System
2008.01 - 2012.01
Cook
VB City Public Schools System
2005.01 - 2008.01
Kroger Department Head
Kroger
National Registry of Food Safety Professionals [ServSafe]
High School Diploma -
Princess Anne High School
VA Notary
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