Cynthia Marmolejo
Wapato,WA
Summary
Patient-focused Bilingual Certified Medical Assistant with over 3 years experience working in a busy medical office working with diverse populations. Reliable and organized, with a strong ability to work independently and as part of a team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Effective and motivated MA who combines clinical experience with compassion to meet the challenges facing today's healthcare organizations. Looking to join a medical team dedicated upholding the highest standards of patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Barista
Fiddles Coffee House
01.2023 - Current
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Helped management keep adequate supply on hand by notifying of shortages.
Medical Assistant
Yakima Urology Associates
02.2019 - 03.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Catheter placement, removals, and changes.
- Collect and spin urine in centrifuge and do urine dipsticks for UA.
- Suture and staple removals.
- Set up for vasectomy and circumcision procedures.
- Bladder scan to check volume of urine in bladder.
- Assist with voiding trials to see how patients are urinating after catheter removal.
- Give Depo-testosterone and Lupron injections.
- Review patient schedule the day before or morning of before clinic starts.
- Interpret in Spanish for English speaking providers.
- Set up computer video interpreting for other language speaking patients.
- Work on med refills and medical equipment refills.
- Work on prior authorizations.
Certified Medical Assistant
Yakima Valley Farm Workers Clinic
08.2014 - 04.2018
- Greeted patients with a warming and welcoming smile, and made small talk with patients to make them feel comfortable in the office.
- Escorted patients in examination rooms; obtained and recorded patients vital signs and documented any new medical history.
- Collected and sent specimens for laboratory testing.
- Educated patients about their treatments.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of patient care.
- Maintained patient privacy and confidential patient information.
- Set up and assisted provider with procedures such as COLPO, LEEP, Urodynamic testing, Insert or removal of IUD and Nexplanon, Bartholin cyst removal.
- Work on staff "Work list" which consisted of calling patients with lab results, reminder calls to patients due for follow ups, vaccines, or testing, following up with patients after a visit, and call back patients who have left messages for nursing staff or providers.
- Home department was OB/GYN department but when help was needed and my provider was not in, I would float to other departments such as Pediatrics, Internal medicine, and Family practice.
- Maintained exam rooms stocked and clean at all times.
Cashier
Kohl's
01.2012 - 07.2014
- Processed all sales transactions accurately and in a timely fashion.
- Shared product knowledge with customers while making personal recommendations.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Worked as a team member to provide the highest level of service to customers.
- Presented a friendly and positive attitude while communicating clearly with customers and colleagues.
- Maintained friendly and professional customer interactions.
- Maintained flexibility to work a varied schedule that included nights and weekends.
Education
Certified Medical Assistant -
Charter College
Pasco, WA2014
GED HEP Program
Heritage University
Toppenish, WA2010
Skills
- Medical terminology knowledge
- Relationship and team building
- Charting skillfulness
- Patient and family focused
- Bilingual
- Fast learner
- Calm and level-headed under duress
- Customer service
- Checking and documenting vitals
- Scheduling
- Room patients
- Injections
- Cleanliness
- Cash Handling
- Active listener
- Team Leadership
Certification
- CMA - Certified Medical Assistant
Timeline
Barista
Fiddles Coffee House
01.2023 - Current
Medical Assistant
Yakima Urology Associates
02.2019 - 03.2022
Certified Medical Assistant
Yakima Valley Farm Workers Clinic
08.2014 - 04.2018
Cashier
Kohl's
01.2012 - 07.2014
Certified Medical Assistant -
Charter College
GED HEP Program
Heritage University