Cynthia Marquez
San Benito,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher, Billing
Marquez Bros Transportation, LLC
San Benito, TX
01.2023 - Current
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reported delays, accidents or other traffic and transportation situations.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Truck Driver
JD Express
Fresno, TX
11.2020 - 11.2022
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Managed personal driving time according to Hours of Service regulations.
- Hooked and unhooked containers from tractor.
- Complied with DOT requirements for background checks prior to operating a CMV.
Vessel Coordinator Assistant
Miller Truck Lines, LLC
Houston, TX
10.2019 - 11.2020
- Coordinated the delivery of goods between ports using an efficient routing plan that minimized costs while ensuring timely arrival of cargoes.
- Developed strong working relationships with stakeholders such as port authorities, shipping agents, pilots and tug operators.
- Negotiated contracts with suppliers for the provision of services required by vessels calling at different ports.
- Reviewed weather forecasts before authorizing any changes to a ship's schedule or route based on potential risks posed by adverse conditions.
- Organized regular meetings with key personnel involved in vessel operations to discuss issues affecting efficiency or safety.
Accounts Payable/Accounts Receivable Clerk
Texas Transteel, LLC
Houston, TX
08.2018 - 10.2019
- Communicated regularly with vendors via phone, email, or mail regarding invoice inquiries or payment requests.
- Prepared checks for vendors in a timely manner.
- Developed strong relationships with vendors through excellent customer service skills.
- Reviewed invoices for accuracy and completeness prior to processing payments.
- Resolved discrepancies between purchase orders and invoices.
- Analyzed aged receivables report and contacted customers regarding overdue payments.
- Processed incoming payments in accordance with company policy.
- Generated reports detailing accounts receivable activity including aging summaries.
- Received and recorded cash, checks and transfers.
Medical Assistant
Boys and Girls Urgent Care
Brownsville, TX
01.2016 - 04.2017
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collected samples from patients for laboratory testing purposes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Provided assistance to medical staff in performing minor surgical procedures.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Phlebotomist Technician
Valley Baptist Medical Center
Brownsville, TX
11.2015 - 03.2017
- Labeled blood vials with critical information like time of collection, date and patient name.
- Demonstrated knowledge of anatomy and physiology along with medical terminology related to phlebotomy practices.
- Verified patient identification prior to collecting specimens.
- Labeled collected specimens accurately according to protocol.
- Processed specimens according to laboratory guidelines including centrifugation, aliquoting, freezing and packing as required.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Performed venipuncture and skin punctures on patients of all ages to collect blood samples for laboratory testing.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Reviewed orders for accuracy before initiating collections.
- Followed universal precautions when handling blood samples at all times.
- Prepared collection containers, needles and other supplies needed for specimen collection.
- Complied with HIPAA regulations regarding confidentiality of patient information.
Medical Assistant
Brownsville Kiddie Health Center
Brownsville, TX
03.2014 - 11.2014
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Education
Certificate - Medical Assistant
San Antonio College of Medical And Dental Assistan
McAllen, TX05-2006
High School Diploma -
SABER
San Benito05-2003
Skills
- Database Management
- Schedule Management
- Route Navigation
- Service Coordination
- Dispatch Coordination
- Data Entry
- Stress Tolerance
- Delivery Procedures
- Incident Reporting
- Route Planning
- Processing Orders
- Medical Terminology
- HIPAA Compliance
- Phlebotomy
- Patient Scheduling
- Preparing Specimens and Samples
- Equipment Sterilization
- Wound Care and Irrigation
- Immunization Administration
- Fluent in Spanish/English
Affiliations
- Gardening
- Fishing
Certification
- CDL
- TWIC
- CPR (expired)
- Medical Assistant (expired)
- Phlebotoy Tech (expired)
Languages
English
Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Dispatcher, Billing
Marquez Bros Transportation, LLC
01.2023 - Current
Truck Driver
JD Express
11.2020 - 11.2022
Vessel Coordinator Assistant
Miller Truck Lines, LLC
10.2019 - 11.2020
Accounts Payable/Accounts Receivable Clerk
Texas Transteel, LLC
08.2018 - 10.2019
Medical Assistant
Boys and Girls Urgent Care
01.2016 - 04.2017
Phlebotomist Technician
Valley Baptist Medical Center
11.2015 - 03.2017
Medical Assistant
Brownsville Kiddie Health Center
03.2014 - 11.2014
Certificate - Medical Assistant
San Antonio College of Medical And Dental Assistan
High School Diploma -
SABER
- CDL
- TWIC
- CPR (expired)
- Medical Assistant (expired)
- Phlebotoy Tech (expired)
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