Cynthia Marshall
Sterling,VA
Summary
Experienced Operations Manager proficient in managing restaurant operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Experienced with overseeing complex operational functions and ensuring seamless execution. Utilizes strong organizational and leadership skills to enhance team performance and operational efficiency. Track record of implementing process improvements and driving strategic initiatives.
Professional operations leader with focus on optimizing processes and driving efficiency. Known for exceptional team collaboration and adaptability to changing needs. Skilled in project management, strategic planning, and resource allocation. Valued for reliability and commitment to achieving results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Director of Operations
Pitango Gelato
09.2023 - Current
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
- Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
- Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Fostered a culture of continuous improvement within the organization by encouraging innovation among team members.
- Actively participated in recruitment efforts by screening candidates during interviews.
- Established best practices in customer service, leading to improved satisfaction rates among clients.
General Manager
Pitango Gelato
03.2023 - 09.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Executive Sous Chef
Shadwells Restaurant
03.2022 - 03.2023
- Increased customer satisfaction through consistent delivery of exceptional dishes, resulting in positive reviews.
- Assisted Executive Chef in cost analysis and budget management, optimizing profitability without compromising quality.
- Ensured compliance with all health department regulations while maintaining a well-organized workspace for optimal efficiency.
- Evaluated employee performance regularly providing guidance towards improvement as necessary.
- Managed inventory control, reducing food waste and optimizing budget allocation.
- Collaborated with Executive Chef to design seasonal menus that showcased diverse flavors and techniques.
- Promoted teamwork among kitchen staff, fostering a positive work environment that encouraged creativity and collaboration.
- Continuously researched industry trends to stay current on new cooking methods, ingredients, and presentation styles.
Director of Operations
Mountainview BBQ and Catering
09.2013 - 03.2022
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Defined, implemented, and revised operational policies and guidelines.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Education
Bachelor of Arts - Art History
George Mason University
Fairfax, VA03.1999
Skills
- Scheduling and coordination
- Logistics management
- Operational efficiency
- Strategic planning and execution
- Leadership training
- Quality assurance
- Operations oversight
- Process improvements
- Business management
Certification
Serve Safe Food Managers Certificate-VA
Food Handlers Card- DC
Timeline
Assistant Director of Operations
Pitango Gelato
09.2023 - Current
General Manager
Pitango Gelato
03.2023 - 09.2023
Executive Sous Chef
Shadwells Restaurant
03.2022 - 03.2023
Director of Operations
Mountainview BBQ and Catering
09.2013 - 03.2022
Bachelor of Arts - Art History
George Mason University
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