Cynthia Martinez

• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Maintained clean and safe environment to promote patient safety and comfort.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering call lights.
• Observe patients for safety and document safety per policy.

• Managed incoming calls and directed to appropriate department.
• Maintained patient confidentiality in line with HIPAA regulations.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Ensure the unit is in compliance with fall prevention and infection control policies.

• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Throughout my years with Walgreens, I promoted through multiple positions. I started as a Customer Service Associate (2014-2016), promoted to Shift Lead (2016-2017), promoted to Assistant Store Manager (2017-2019), and finally promoted to Senior Certified Pharmacy Technician. I gained valuable experience in customer service, management, team building, scheduling, employee management, cash handling, invoice management, expense ordering, store performance, policy compliance and training. I have experience working under many store managers in many locations throughout New Jersey.