Cynthia Martinez
Laredo,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Cleaning Contractor
Self Employed Web
Laredo, TX
07.2020 - Current
- Scrubbed walls to remove dirt and grime.
- Monitored supply levels to maintain completing cleaning tasks.
- Emptied all wastebaskets and disposed of trash in designated receptacles.
- Maintained construction site cleanliness by removing debris from the premises.
- Ensured all areas were left clean and neat upon completion of job duties.
- Swept and mopped hard surface floors and dusted surfaces.
- Inspected work areas for any damages caused by construction workers before starting tasks.
- Cleaned all restrooms including fixtures, counters, mirrors and floors.
Dental Office Receptionist
Planet Dental & Orthodontics
Laredo, TX
09.2018 - 11.2018
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Gathered medical information, dental health history and vitals from patients.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Filed patient records accurately, ensuring up-to-date documentation of all procedures performed.
- Verified accuracy of patient information prior to scheduling appointments or processing payments.
- Collected payments from patients and arranged payment schedules.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Responded to telephone inquiries from patients in a timely manner, providing accurate information and direction as needed.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Provided excellent customer service by addressing any complaints or issues in a prompt manner.
- Followed up with patients after their appointment via phone call or mailings to confirm satisfaction.
- Arranged documents for insurance claims.
- Processed payments for services rendered using appropriate software programs.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Prepared new patient files and updated existing records with new personal, insurance, and medical information.
- Verified, updated and entered patient information into system.
- Greeted and checked in patients, verifying insurance information and collecting co-pays.
Dental Assistant/Dental Receptionist/Billing Clerk
Dr. Hector Lopez D.D.S
Laredo, TX
06.2013 - 09.2014
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Applied protective coating of fluoride to teeth during dental procedures.
- Kept track of treatment information in patient records.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Laid out dental instruments and equipment before procedures.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Maintained a neat, clean and organized environment throughout the office.
- Kept accurate records of dental treatments provided for each patient's visit.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Established clean, sterile and welcoming environment for patients.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Created and fit dental appliances for patients. adjusting as necessary.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Educated patients on proper oral hygiene techniques and habits.
- Educated patients on treatment procedures and post-procedure home care.
- Documented patient records during procedures and added notes taken to treatment chart.
- Took medical and dental history and recorded vital signs of patients.
Dental Assistant/Dental Office Manager
Dr. Hector Lopez D.D.S
Laredo, TX
01.2009 - 01.2012
- Laid out dental instruments and equipment before procedures.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Educated patients on treatment procedures and post-procedure home care.
- Documented patient records during procedures and added notes taken to treatment chart.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Updated patient records with new data and treatment information.
- Checked with participants throughout procedures to help alleviate anxiety.
- Educated patients on proper oral hygiene techniques and habits.
- Kept accurate records of dental treatments provided for each patient's visit.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Sterilized instruments according to established guidelines and protocols.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Kept track of treatment information in patient records.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Gathered and documented patient medical and dental histories and vital signs.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Maintained a neat, clean and organized environment throughout the office.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Selected and prepared tools used for procedures by sanitizing and arranging.
Education
Cosmetology
Laredo Beauty College Inc
Laredo, TX03-2008
High School Diploma -
Dr. Leo G Cigarroa High School
Laredo, TX05-2007
Skills
- Professional Appearance
- Strong Work Ethic
- Quality Assurance
- Housekeeping
- Exceptional Time Management
- Cleaning and Sanitizing
- Sweeping and Mopping
- Interior and Exterior Cleaning
- Procedure Support
- Instrument Preparation
- Inventory Management
- Patient Counseling
- Clinical Support
- Patient Relations
- Dental Hygiene
- Patient Education
- Equipment Sterilization
- Patient Services
- Knowledgeable in Microsoft
- Disinfecting Rooms and Equipment
- Office Meetings
- Oral Communication
- HIPAA Compliance
- Office Administration
- Scheduling
- Workflow Coordination
- Medical Records Management
- Employee Training
- Insurance Billing
- Appointment Coordination
- Payment Plans
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cleaning Contractor
Self Employed Web
07.2020 - Current
Dental Office Receptionist
Planet Dental & Orthodontics
09.2018 - 11.2018
Dental Assistant/Dental Receptionist/Billing Clerk
Dr. Hector Lopez D.D.S
06.2013 - 09.2014
Dental Assistant/Dental Office Manager
Dr. Hector Lopez D.D.S
01.2009 - 01.2012
Cosmetology
Laredo Beauty College Inc
High School Diploma -
Dr. Leo G Cigarroa High School
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